About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.
About the Role
As a Manager of Excess Casualty Claims at Reserv, you will oversee a team of specialists handling high-severity commercial auto excess casualty claims that may exceed primary policy limits. This is a critical leadership role where you will ensure technical excellence, operational efficiency, and consistent delivery of Reserv's modern, data-driven claims experience. The ideal candidate blends deep casualty expertise, strong leadership, and a comfort with technology — guiding a high-performing team in a fast-moving environment where automation handles administrative tasks and humans focus on complex decision-making. You will serve a critical role with the team, the customers, and the client, maintaining high quality standards and compliance with regulatory, internal, and external contractual SLAs.
Who You Are
Highly motivated, growth-oriented, and excited by building a tech-driven claims organizationA subject matter expert with deep technical experience in commercial auto excess casualty claims, including coverage analysis, litigation management, and catastrophic injury evaluationTech-oriented — you are excited by the prospect of leveraging technology and analytics to drive better efficiencies and outcomesA passionate claims professional who genuinely cares about their team, the customer, and the client experienceAn empathetic leader who exercises patience and understanding with everyone you interact withA problem solver who can dive deep into the details while never losing sight of the big pictureAnti-status quo — you don't just wish things were done differently, you action on itCurious — you want to know the whole story so you can make the right decisions early and be decisive when it countsCommunicative — comfortable with and understand the importance of clear, consistent communication throughout the claims processCreative — you challenge existing assumptions and find ways to leverage technology and the talents of your team to solve problemsAnd did we mention, a sense of humor. Claims are hard enough as it is.
What You'll Do
Leadership & Team Development
Lead, mentor, and develop a team of Commercial Auto Excess Casualty Claim SpecialistsFoster a culture of technical excellence, continuous improvement, and data-driven decision-makingProvide coaching on coverage analysis, litigation strategy, negotiation, and high-severity claim evaluationConduct regular file reviews, performance assessments, and quality auditsExecute on performance management — attract, hire, retain, and provide a high level of trainingFoster a positive work environment, promote teamwork, and encourage professional growth and development
Operational & Technical Oversight
Oversee the handling of complex excess casualty claims, ensuring accuracy, timeliness, and complianceImplement and maintain best practices for claims handling including claim intake, investigation, evaluation, settlement, and recoveryEnsure consistent application of Reserv's structured-data workflows and modern claims platformPartner with Product and Engineering teams to refine automation tools, improve adjuster workflows, and enhance system capabilitiesMonitor key performance indicators including cycle time, accuracy, severity trends, and customer satisfactionResponsible for accuracy and adequacy of all aspects of claim reserving
Strategic & Cross-Functional Collaboration
Serve as a subject matter expert for MGAs, carriers, brokers, and internal stakeholdersCollaborate with Underwriting, Actuarial, Account Management, Compliance, and Claim Operations partners to provide insights on claim trends, risk patterns, and emerging exposuresParticipate in client meetings, audits, and stewardship reviews representing Reserv's claims philosophy and performanceSupport onboarding of new programs, ensuring alignment with Reserv's operational standards and client expectationsPrepare and present comprehensive claims reports, metrics, and analysis to clients; advise on claim trends and loss mitigation
Litigation & Coverage Management
Guide adjusters on litigation strategy, counsel management, and complex coverage issuesReview and approve high-value settlement recommendations, coverage positions, and strategic claim decisionsDevelop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirementsEnsure adherence to multi-jurisdictional regulatory requirements and Reserv's internal best practices
Required Qualifications
10+ years of commercial auto liability or casualty claims experience, including high-severity or excess layers5+ years of management experience with preference for experience managing in a remote environmentPrior leadership experience within a carrier, TPA, or MGA environmentStrong expertise in coverage analysis, litigation management, and catastrophic injury evaluationExcellent communication and relationship-building skills with internal teams and external partnersComfortable with technology and the ability to evolve claims systems and processes to drive better efficiencies and outcomesActive adjuster license required — resident state license if available, otherwise a Designated Home State (DHS) licenseWilling to obtain all licenses within 60 days, including completing state required testingDemonstrated commitment to quality, accuracy, and attention to detailIntegrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Preferred Skills & Certifications
Bachelor's degree in insurance, business administration, or a related fieldProfessional designations such as CPCU, SCLA, AIC, or equivalent — JD is a big plusExperience working with MGAs, E&S carriers, or tech-enabled TPAsFamiliarity with structured-data workflows, AI-assisted claims tools, or modern claims platforms
Why Lead at Reserv
Influence the future of claims handling in a company built on automation, transparency, and innovationLead a team that focuses on meaningful, high-value work — not administrative burdenJoin a rapidly scaling organization backed by significant investment and committed to reinventing the claims experienceWork in a culture that values expertise, experimentation, and continuous improvement
Benefits
Generous health-insurance package with nationwide coverage, vision, & dental401(k) retirement plan with employer matchingCompetitive PTO policy – we want our employees fresh, healthy, happy, and energized!Generous family leave policy after 8 months of continuous workWork from anywhere to facilitate your work life balanceApple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
Additionally, we will
Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims roleWork toward reducing and eliminating all the administrative work from an adjuster roleFoster a culture of empathy, transparency, and empowerment in a remote-first environment
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
PIfc4484df5206-37437-40905373
