Positions:2 Full Time
Experience
10 - 14 Years
Intune Support Engineer
About the Role
We are seeking an experienced Intune Support Engineer to manage and support our enterprise mobile device management (MDM) and endpoint management infrastructure. You will own Intune administration end-to-end, from tenant setup and configuration to ongoing operations and incident management. This is a critical role for ensuring secure, compliant, and efficient device management across our organization.
Key Responsibilities
- Intune Administration: Own complete Intune tenant setup, validation, baseline configuration, and daily operations
- Device Enrollment & Onboarding: Manage device enrollment and provisioning for Windows, iOS/iPadOS, Android, and macOS platforms
- Device Configuration: Define, deploy, and maintain device configuration policies including security baselines, device restrictions, and settings catalogs
- Application Management: Deploy and manage applications (required and available), handle app assignments, updates, and Win32 app packaging
- Compliance & Security: Establish and enforce compliance policies aligned with organizational security requirements; manage remediation actions for non-compliant devices
- Conditional Access: Coordinate and enforce Conditional Access policies with Entra ID and Security teams to control device-based access
- Endpoint Security: Manage endpoint security policies including antivirus, Microsoft Defender, firewall, BitLocker, and attack surface reduction settings
- Patch Management: Configure and manage Windows Update rings, feature updates, and quality updates; monitor and report on patch compliance
- Device Health Monitoring: Monitor device health and compliance dashboards; identify and drive remediation of non-compliance, enrollment failures, and policy conflicts
- Incident Management: Handle Intune-related incidents and service requests including enrollment troubleshooting, app installation issues, compliance blocks, and access problems
- Device Lifecycle: Manage device lifecycle operations including retirement, wiping, reset, lost/stolen device handling, replacements, and offboarding
- Governance & Access Control: Maintain role-based access control (RBAC), manage admin access, and conduct audit reviews
- Reporting & Metrics: Deliver operational reporting and metrics including enrollment success rates, compliance percentages, patch compliance, and trend analysis
- Documentation & Knowledge Management: Create and maintain Intune runbooks and knowledge articles for Service Desk and NOC teams; document L1/L2 procedures and troubleshooting steps
- Automation: Identify and implement automation opportunities using PowerShell scripts, Microsoft Graph API, and standard workflows for repetitive administrative tasks
Required Qualifications
Experience
- 10+ years of experience in IT operations, systems administration, or endpoint management
- 5+ years of hands-on experience with Microsoft Intune and Microsoft Endpoint Manager (MEM)
Mandatory Technical Skills
- Microsoft Intune and Microsoft Endpoint Manager (MEM)
- Windows Autopilot deployment and configuration
- Microsoft Entra ID (Azure AD) and identity management
- Conditional Access policies and enforcement
- Device enrollment, provisioning, and onboarding
- Device compliance policies and remediation
- Configuration profiles and device settings management
- Application deployment and lifecycle management
- Win32 application packaging
- Endpoint security and threat protection
- Microsoft Defender configuration and management
- BitLocker encryption and management
- Patch management and Windows Update rings
- Device lifecycle management (enrollment, retirement, wipe)
- Role-Based Access Control (RBAC)
- PowerShell scripting for automation
- Microsoft Graph API
- iOS/iPadOS device management
- Android Enterprise management
- macOS device management
- Compliance reporting and analytics
- Advanced troubleshooting and remediation techniques
Preferred Qualifications
- Microsoft certifications (e.g., Microsoft Certified: Endpoint Administrator Associate, Security Administrator Associate)
- Experience with third-party MDM solutions
- Knowledge of enterprise security frameworks and compliance standards
- Experience with IT Service Management (ITSM) tools and ticketing systems
- Strong communication and documentation skills
Key Competencies
- Technical Expertise: Deep knowledge of enterprise endpoint management and cloud-based device administration
- Problem-Solving: Ability to diagnose complex issues and implement effective solutions
- Attention to Detail: Ensures accurate configuration, compliance, and security across all managed devices
- Communication: Clear documentation and ability to explain technical concepts to non-technical stakeholders
- Proactive Approach: Identifies potential issues and implements preventive measures
- Collaboration: Works effectively with Security, IT Operations, and Service Desk teams
- Continuous Learning: Stays current with Microsoft product updates and industry best practices
Work Environment
- This role may require on-call support or after-hours availability depending on organizational needs
- Hybrid or remote work arrangements may be available
- Requires access to enterprise systems and adherence to security policies
What We Offer
- Competitive compensation package
- Professional development and training opportunities
- Access to Microsoft certifications and learning resources
- Collaborative and innovative work environment
- Comprehensive benefits package
How to Apply
Interested candidates should submit a resume and cover letter highlighting relevant Intune and endpoint management experience. Please be prepared to discuss specific projects and technical implementations during the interview process.
PI6836521145a9-37437-40780755
