Bring Your Experience to North Star
North Star Community Credit Union is seeking an experienced Contact Center Specialist who excels in delivering exceptional service and building strong member relationships.
In this role, you will serve as a trusted point of contact for members—handling inquiries, resolving concerns, and guiding members through products and services with confidence and care.
What You’ll Do
Serve as a primary contact for members via phone, delivering prompt and professional serviceHandle complex inquiries and escalated concerns with confidence and efficiencyProvide guidance on accounts, services, and lending-related questionsAssist members with account maintenance requests and service needsIdentify member needs and recommend appropriate products and solutionsRoute calls effectively to ensure members are connected to the right resourceStrive for first-call resolution and a seamless member experience
What You Bring
2+ years of experience in a call center or financial services roleStrong communication and relationship-building skillsProven ability to handle high call volume while maintaining service qualityAdvanced problem-solving and conflict resolution abilitiesStrong attention to detail and sound decision-making skillsAbility to navigate multiple systems efficiently
What Sets You Apart
Experience in a credit union or financial institution environmentConfidence discussing financial products and servicesAbility to de-escalate challenging situations with professionalismA proactive, member-first mindset
Why North Star?
Competitive pay aligned with your experienceOpportunities for growth and career advancementSupportive, team-oriented culture
Mission-driven organization focused on community impact
