JOB DESCRIPTION – ASSISTANT GENERAL MANAGER
ABOUT DESTINATION HOSPITALITY
Destination Hospitality exists to create best-in-class hospitality experiences in destination resort markets. We believe hospitality is more than service—it is an art form rooted in genuine human connection, obsessive attention to detail, and a deep sense of place.
By thoughtfully curating food, drink, design, and service, we strive to ensure every guest leaves feeling welcomed, fulfilled, and genuinely better than before they arrived. Our culture is built on excellence in craft, unwavering hospitality, authenticity and integrity, community, empowerment and growth, and a shared sense of humor.
Every role at Destination Hospitality plays a critical part in shaping unforgettable moments. We don’t just hire employees—we cultivate memory-makers, connection creators, and hospitality professionals who are passionate about elevating the guest experience and growing together as a team.
POSITION SUMMARY
The Assistant General Manager (AGM) is a hospitality leader, culture carrier, and operational partner to the General Manager. This role exists to ensure that every guest experience reflects the Destination Hospitality standard.
In partnership with, and in the absence of, the General Manager, the Assistant General Manager oversees front-of-house operations, service execution, team development, and financial stewardship. The AGM leads from the floor, coaches with intention, and upholds the culture by modeling professionalism, warmth, accountability, and genuine hospitality in every interaction.
CORE RESPONSIBILITIES
Operational & Team Leadership
- Lead and supervise front-of-house operations during service, ensuring service standards, cleanliness, organization, and guest flow are executed at the highest level.
- Act as Manager on Duty in the absence of the General Manager.
- Conduct daily lineups, pre-shift communication, and service execution with clarity and purpose.
- Foster strong communication and collaboration between front-of-house and back-of-house teams.
- Maintain compliance with all Destination Hospitality policies, procedures, safety standards, and local/state/federal regulations.
- Serve as a visible leader on the floor, supporting the team wherever needed during service.
JOB-SPECIFIC REQUIREMENTS
FINANCIALS & BUSINESS ACUMEN
- Monitor daily sales performance, labor, and cost controls using the POS, scheduling technology, and their reporting tools.
- Hold team members accountable through fair, consistent, and timely disciplinary guidance when necessary.
- Support a culture of continuous learning, growth, and open feedback.
- Maintain grooming, appearance, and service standards through hands-on leadership and coaching.
- Complete thorough and accurate end-of-shift notes in the Manager Blogger.
QUALIFICATIONS
- Previous leadership experience in an upscale or high-volume hospitality environment preferred.
- Strong interpersonal, communication, and organizational skills.
- Ability to lead calmly and confidently in fast-paced, high-pressure environments.
- Financial literacy and comfort reviewing labor, sales, and cost metrics.
- Commitment to excellence, hospitality, and team development.
- TIPS certification required (or ability to obtain).
COMPENSATION & BENEFITS
Compensation
Base Salary: $65,000 – $80,000 DOE plus performance bonus potential up to 22.5% of base salary.
Full Time Year Round Management Benefits
Health insurance eligibility for full‑time management: pre‑tax employer contribution up to $125 per pay period; medical, dental, vision, and accident plans available
Paid time off: up to 80 hours PTO accrued per 2,080 hours worked during the first year, up to 120 hours of PTO accrued the second year, and increasing to up to 160 hours per year after 5 years of service ; paid sick leave per Colorado law
Tuition reimbursement up to $1,000 for pre‑approved, industry‑related coursework
DH Dining Discounts and Comp Privileges
WHY THIS ROLE MATTERS
At Destination Hospitality, leadership is not about authority—it’s about presence, care, and intention. The Assistant General Manager plays a vital role in shaping our culture, supporting our team, and ensuring every guest leaves with a lasting memory. This role is a key stepping stone for future General Managers and hospitality leaders who want to help define the future of our brand.
