Customer Logistics Manager (Food Manufacturing) Job Title: Customer Logistics Manager (Food Manufacturing)
Job Summary
The Customer Logistics Manager is responsible for overseeing all customer service operations within a food manufacturing environment, ensuring exceptional service delivery to customers, distributors, and retail partners. This role focuses on managing order fulfillment, resolving customer issues, and coordinating cross-functional communication between sales, production, logistics, and quality assurance to meet customer expectations and regulatory standards.
Key Responsibilities
- Lead and manage the customer service team to ensure high levels of customer satisfaction
- Oversee order processing, including order entry, tracking, fulfillment, and invoicing
- Serve as the primary point of escalation for customer inquiries, complaints, and service issues
- Coordinate with production, supply planning, quality assurance, and logistics teams to ensure timely and accurate order delivery
- Maintain strong relationships with key customers, distributors, and retail partners
- Monitor and improve customer service metrics such as order accuracy, response time, and on-time delivery
- Ensure compliance with food safety regulations, labeling requirements, and customer-specific standards
- Analyze customer feedback and service data to identify trends and implement improvements
- Develop and implement customer service policies, procedures, and training programs
- Support sales and supply chain teams with forecasts, product availability, and customer requirements
- Manage returns, credits, and product recalls in collaboration with quality and regulatory teams
Qualifications & Skills
- Bachelor's degree in business administration, supply chain management, or a related field
- 5+ years of customer service experience, preferably in food manufacturing or consumer packaged goods (CPG)
- 2+ years of supervisory or team leadership experience
- Strong knowledge of order management systems and ERP software (e.g., SAP, Oracle)
- Excellent communication, leadership, and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Ability to work in a fast-paced, deadline-driven environment
- High level of organization and attention to detail
Preferred Qualifications
- Experience with food safety standards (e.g., FDA, USDA, HACCP, GFSI)
- Familiarity with EDI (Electronic Data Interchange) systems
- Experience managing large retail or distribution accounts
- Data analysis and reporting skills (Excel, Power BI, or similar tools)
Work Environment
- Office-based within a manufacturing or production facility setting
- Regular interaction with production, warehouse, and quality teams
- May require occasional extended hours to address urgent customer or production issues
Key Performance Indicators (KPIs)
- Customer satisfaction scores (CSAT)
- On-time and in-full (OTIF) delivery rates
- Order accuracy and fulfillment efficiency
- Response and resolution times for customer inquiries and complaints
Benefits
- Health, dental, and vision insurance
- Paid time off and holidays
- Retirement plan options (401k)
- Performance-based bonuses
- Career development and advancement opportunities
Compensation details: 100000-125000 Yearly Salary
PI69f31af87d21-37437-40708127
