Internal Auditor - Process Controls & Operational Reviewer Internal Auditor - Process Controls & Operational Reviewer
Location: Easton, PA | Job Type: Full-Time
About Us
Famous Cigars has roots as Famous Smoke Shop-PA, Inc. We have been part of the premium cigar industry since 1939. What began as a small family business has grown into a respected name in retail, catalog, e-commerce, and hospitality. We are based in Easton, PA. We are known for our product knowledge, customer service, and the experience we create for customers and guests. That experience also includes Leaf Restaurant & Bar at 90 Mort Drive. It is a place where food, drinks, hospitality, and cigar culture come together under one roof. As we continue to grow and strengthen the business, we are looking for people who take pride in their work, value teamwork, and want to contribute to something special.
About the Role
Famous Cigars is looking for an Internal Auditor - Process Controls & Operational Reviewer. This person will help us review how work gets done across the company and where processes need to be stronger.
This role is for someone who is observant, thoughtful, and comfortable asking questions. You will review work across many departments. You will assess workflow, identify gaps or breakdowns, and help leadership see where improvements are needed. You will also review selected customer-facing website experiences. These reviews will help identify usability issues, execution gaps, and friction points. These issues may affect conversion, revenue, or customer satisfaction.
This role does not own the daily work of a department. It objectively reviews the work, identifies issues, and helps guide the business in a better direction.
What You Will Do
You will focus on internal audit, process review, control checks, and operational validation. You will also conduct root cause analysis and selected website UI/UX and customer experience reviews. This work may include Purchasing, Merchandising, Marketing, Graphics/Copy, Call Center, Warehouse, Retail, and customer-facing digital channels.
Responsibilities include:
- Review workflows and day-to-day processes across key departments.
- Document approvals, handoffs, control points, and areas where work tends to break down.
- Review transactions, records, reports, and supporting documents. Check them for accuracy and consistency.
- Identify process gaps, control issues, repeated errors, and unnecessary business risk.
- Assess whether controls are working in higher-risk areas. These may include pricing, promotions, coupons, SKU setup, content changes, inventory movement, and customer-facing updates.
- Look beyond the issue itself to understand the real cause.
- Prepare findings, recommendations, follow-up notes, and action trackers for leadership.
- Conduct follow-up reviews and spot checks. Confirm that issues were addressed.
- Provide limited QA or validation support in selected high-risk areas when needed.
- Conduct structured reviews of customer-facing website pages and key user journeys. Identify usability issues, friction points, and execution gaps.
- Review navigation, search, filtering, merchandising presentation, content clarity, error handling, and consistency across digital experiences.
- Validate key customer journeys. Examples include browse-to-buy, coupon and promo application, shipping and tax visibility, order confirmation, returns, and contact pathways.
- Assist with pre- and post-deployment spot checks or regression checks. Confirm website changes are accurate and consistent. Confirm they do not create avoidable risk.
- Work cross-functionally with E-commerce, Marketing, Merchandising, and IT to clarify intended behavior. Make sure findings are practical, fact-based, and properly prioritized.
- Work across departments while maintaining independence and objectivity.
Why This Role Matters
This role helps the business become more consistent, more accountable, and less vulnerable to repeat mistakes. The person in this position helps us see where processes are weak. It also shows where controls need improvement and where better structure could improve results.
Your work will help:
- Improve consistency.
- Strengthen controls.
- Reduce avoidable risk.
- Support better decisions.
- Increase accountability across teams.
What We Are Looking For
We are looking for someone with strong judgment, solid analytical ability, and a practical mindset. The right person should be comfortable reviewing details, asking follow-up questions, and communicating findings clearly and respectfully.
Preferred background:
- Bachelor's degree in Business, Operations, Information Systems, Supply Chain, Compliance, or a related field preferred.
- Similar education and directly related experience may also be considered.
- 3-5 years of experience in internal audit, operational audit, process review, controls evaluation, compliance, business process analysis, or a similar role preferred.
- Experience in retail, e-commerce, warehouse, distribution, manufacturing, or another fast-paced environment strongly preferred.
- Experience working with ERP systems, e-commerce platforms, workflow tools, reporting tools, ticketing systems, or similar operational systems preferred.
- Experience reviewing website usability, customer journeys, digital merchandising, or customer-facing e-commerce workflows is a plus.
- Familiarity with NetSuite, Magento/Adobe Commerce, DOMO, dashboards, or similar systems is a plus.
- Experience with audit documentation, work papers, checklists, spot checks, exception tracking, corrective follow-up, or internal controls testing preferred.
- CIA, CISA, or similar certifications are a plus, but not required.
- Premium cigar, tobacco, enthusiast-product, luxury goods, or similar industry experience is strongly preferred.
Skills That Will Help You Succeed
- Good understanding of internal controls, process discipline, and operational risk.
- Ability to document workflows and identify where gaps exist.
- Strong problem-solving and root cause analysis skills.
- Strong attention to detail.
- Clear written and verbal communication.
- Strong organization and follow-through.
- Ability to work independently and handle sensitive information professionally.
- Ability to build working relationships across departments while staying objective.
- Strong Excel skills and comfort working with reports, spreadsheets, dashboards, and review tools.
Work Location
This position is based on-site at our Easton, PA headquarters, Monday through Friday. Regular in-person presence is required. The role involves observing workflows, reviewing processes firsthand, following up on issues, and working directly with teams across the business. Remote work is not suitable for this position.
Why Join Famous Cigars
Famous Cigars has a long history in the premium cigar industry. This role offers the chance to help improve how the business operates going forward. It is a good fit for someone who likes understanding how a business works, spotting what needs attention, and helping create better structure and follow-through across teams.
Equal Opportunity Employer
Famous Smoke Shop-PA, Inc. and Cigar Works, LLC are equal opportunity employers. We are committed to creating a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex, pregnancy, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other legally protected status. We comply with all applicable federal, state, and local employment laws.
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