CLINICAL LIAISON

Sinai Chicago • Chicago, Illinois, United States • 6h ago

CLINICAL LIAISON

Clinical Liaison

About Us

At Sinai Health System d/b/a Sinai Chicago, we take health care personally. Excellence in health care goes beyond medicine, technology, and treatments—it is about caring for people with dignity and respect. We are dedicated to meeting the needs of our community, our patients, and our employees.

Position Summary / Purpose

The Clinical Liaison leverages strong relationship-building skills and clinical expertise to develop referral partnerships and assess patient eligibility for admission to Schwab Rehabilitation Hospital. This role performs on-site and remote evaluations, coordinates admissions, and ensures seamless transitions for patients while supporting inpatient census and growth goals.

Key Responsibilities

Referral Development & Relationship Management

Build and maintain strong relationships with referral sources including discharge planners, social workers, case managers, nurses, therapists, and physicians.
Conduct regular face-to-face visits to cultivate and expand referral networks.
Identify new referral sources and proactively schedule and conduct outreach activities.
Coordinate and deliver educational presentations about acute rehabilitation services.

Patient Assessment & Admission Coordination

Conduct on-site and telephonic pre-admission screenings, including bedside assessments.
Evaluate patient suitability for acute rehabilitation based on clinical and payer criteria.
Provide admission determinations within a targeted 24-hour timeframe.
Complete accurate and timely pre-admission documentation and ensure physician sign-off prior to admission.
Collaborate with admitting and clinical teams to facilitate smooth patient transitions.
Ensure patients are medically stable and all necessary records are secured prior to transfer.

Clinical & Operational Collaboration

Work closely with Schwab’s Admitting Department and clinical teams to optimize admission flow.
Provide alternative care recommendations when patients are not appropriate for admission.
Demonstrate knowledge of insurance and managed care requirements for post-acute care.
Support census growth goals and departmental performance metrics.
Partner with leadership to improve customer service and referral satisfaction.

Customer Service & Quality Improvement

Deliver exceptional customer service to patients, families, and referral partners.
Promote teamwork, open communication, and confidentiality.
Participate in quality improvement initiatives and patient satisfaction efforts.
Identify process improvements and contribute to department enhancements.

Additional Duties

Perform other responsibilities as assigned.

Education & Experience

Bachelor’s degree (or higher) in one of the following:
- Nursing
- Social Work
- Physical Therapy
- Occupational Therapy
- Speech Therapy
- Athletic Training
Prior experience in a liaison role or working independently preferred.
Experience in post-acute care settings required.