Licensed Property and Casualty CSR SUMMARY
Responsible for providing effective customer service, (receive, investigate, and respond) to all internal and external PTIC customers by utilizing excellent, in-depth knowledge of company products and programs as well as team members within the Customer Service Department.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide timely and accurate information to incoming customer requests.
- Process customer changes according to established department policies & procedures.
- Process customer cancellations according to established department policies & procedures.
- Receives, investigates, and then responds to customer complaints.
- Works under general supervision performing a variety of complicated tasks requiring a wide degree of latitude and creativity.
- Must be knowledgeable of concepts, practices, and procedures within a particular field.
- Performs other duties as assigned.
REQUIRED SKILLS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- 4-40, 20-44, or 2-20 license needed.
- Problem Solving: identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
- Teamwork: contributes to building a positive team spirit.
- Oral / Written Communication: speaks and writes clearly and persuasively in positive and negative situations; listens and gets clarification.
- Attendance/Punctuality: is consistently at work and on time; ensures work responsibilities are covered when absent.
- Analytical: understands situations by breaking them down into component parts and looking for interdependence; weigh options and proposals critically and thoroughly through the use of a variety of information sources and tools; provides rationale for and results of analysis to others.
- Interpersonal Skills: refer to the measure of a person's ability to operate within business organizations through social communication and interactions. Interpersonal skills are how people relate to one another.
- Creativity: ability to identify radical alternatives to current thinking. Ability to develop innovative solutions to problems.
- High school diploma or general education degree GED); at least three years (3 plus) related experience and/or training; or equivalent combination of education and experience.
- The individual should have knowledge of Microsoft Office software and other related software.
- Bilingual is a highly preferred skill for this position.
OVERVIEW OF BENEFITS
- Competitive salaries and bonus program.
- Comprehensive Health, Dental and Vision Insurance for you and your eligible dependents.
- Work/Life Balance and Flexible hours.
- 401K Savings Plan with Company Match.
- Company Paid Life Insurance.
- A variety of Voluntary Benefits through Allstate
- Flexible Spending Accounts.
- Opportunities for Growth and Advancement.
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