Service Manager
Have you ever wondered how outstanding service transforms satisfied clients into loyal advocates?
At Key Safety, our Service Managers ensure every client interaction strengthens our reputation for trust and reliability. You’ll lead client service and retention efforts, oversee order delivery, and guide the Sales & Service team in delivering an exceptional experience.
Who We Are
At Key Safety, we approach our clients’ needs with a Servant’s Heart, offering a consultative approach to develop and manage tailored safety programs. With over 30 years of combined experience, we’re industry leaders in ensuring the effective use of PPE, recognizing the crucial need for comfort to ensure consistent wear. We are committed to delivering not just any PPE, but the most comfortable and high-performance gear that aligns seamlessly with our clients’ safety standards.
Job Summary
The Service Manager is responsible for the oversight of Key Safety’s (management of the relationship with the client) order fulfillment and client retention activity. This includes managing and servicing existing accounts, responding to client requests, creating product orders, and driving clear communication within the Key Safety team regarding the client’s needs. The desired outcomes of this role include the highest possible level of customer service and a deepening of the client relationship that leads to additional account growth. The Manager will be responsible for direct marketing activity and engaging with existing and prospective clients. Management responsibilities will include the supervision of the Sales and Service Representative. Continual focus will also be placed on identifying opportunities to improve Key Safety’s performance.
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