Nature of Work:
Embraces and Embodies Tucson Indian Center’s (TIC’s) Identity Document’s Mission, Purpose and Vision Statements; Core Values, Guiding Principles and Strategic Goals. The Family Health Advocate (FHA) facilitates enrollment of individuals and families into affordable health insurance coverage such as Arizona Health Care Containment System (AHCCCS), KidsCare, and commercial health plans. The FHA provides education on the Affordable Care Act (ACA), also provides enrollment assistance, case management and support for the uninsured and the underinsured as needed. The FHA collects documentation for eligibility for services and special provisions for American Indian and Alaska Natives. The FHA also links program participants and their families with community health resources to address social needs.
Essential Functions:
1. Provides excellent customer service to clients, visitors, and staff in person and on the phone.
- Greet all clients/visitors and staff in customer-service oriented manner.
- Provide excellent customer service to every client and client in person and over the telephone.
- Learn and continuously educate themselves about the programs and services offered at Tucson Indian Center. The FHA should know the eligibility requirements for enrollment and participation for each program and service.
- Utilize marketing materials to educate and refer community members to Tucson Indian Center programs, services, medical/dental home, and health insurance coverage.
- Answers incoming phone calls and direct calls in a customer-friendly and professional manner as necessary.
- Customer service concerns are addressed promptly.
- No more than two customer service complaints quarterly.
2. Manages client pre-registration, registration and eligibility of insurance for all new clients.
- Onboard new clients with an introduction to the benefits of Tucson Indian Center, including establishing a health care and wellness home.
- Verification of insurance is performed and documented.
- Patient registration is accurate, complete, well documented, and timely.
- No more than two client registration errors quarterly.
3. Provide education, advocacy and enrollment assistance for Medicaid, Affordable Care Act, other health plan options, SNAP, and TANF.
- Provide information and application assistance in a fair, accurate, and impartial manner. Provide information in a culturally and linguistically appropriate manner.
- Uninsured clients are enrolled into AHCCCS, KidsCare or other health plan options.
- Serve as the primary point of contact for enrollment activities.
- Monitor AHCCCS enrollment status of individuals and families to ensure completion of AHCCCS application process and maintain data to ensure families renew eligibility annually.
- Provide assistance with enrollment for Supplemental Nutrition Assistance Plan (SNAP) and Temporary Assistance for Needy Families (TANF) programs.
- Complete reports regarding all enrollment activities as requested.
4. Responsible for enrollment and compliance with the Title V Program.
- Patients are educated about the requirements of the Title V program and the Affordable Care Act.
- Have an error rate no higher than 5% per rolling 3-month period. Errors include completed and approved AHCCCS or insurance applications, CIB or CDIB or proof of ancestry for enrollment into the Title V program, all documents collected, and accuracy of code selection entered into the Electronic Health Record (EHR) system.
5. Supports the organization as needed.
- Participates in Tucson Indian Center requirement for eight (8) hours of non-position related outreach.
- Substitutes for other client registration team members including when needed.
- Other work assignment as assigned by supervisor.
Compensation details: 17.69-23.94 Hourly Wage
PId2ffbe70f518-37437-40616677
