Facility Services Account Executive

Kaloutas • Portsmouth, New Hampshire, United States • 1d ago

Facility Services Account Executive

Relationship-Driven. Responsive. Built Around Long-Term Partnerships.

At Kaloutas, we believe the best work happens through trusted relationships. As a Facility Services Account Executive, you will focus on building direct partnerships with facility managers, property managers, plant managers, and owners to identify, sell, and manage facility maintenance and improvement work.

Unlike traditional construction project management focused primarily on general contractors, this role is centered around direct-to-owner relationships, repeat business, responsiveness, and becoming a trusted partner for ongoing facility needs. You will spend the majority of your time growing accounts, uncovering opportunities, and delivering exceptional customer experiences, while also overseeing projects from proposal through completion.

This is a 70% facility services / business development role and 30% project management role.

Key Responsibilities

Facility Relationship Management & Business Development (70%)

Build and maintain strong relationships directly with facility managers, property managers, building owners, operations leaders, and maintenance teams
Proactively identify opportunities for recurring maintenance, repairs, shutdown work, capital improvements, and specialty trade services
Develop long-term customer partnerships that position Kaloutas as a trusted facility services provider who creates solutions unlike any other service partner
Truly understand the customer's teams, workflow, decision making and budgeting process.
Generate new business through prospecting, networking, referrals, existing customer expansion, and relationship development
Conduct regular customer visits, facility site assessments, and regular facility meetings to uncover upcoming facility needs and solve their challenges
Act as a trusted advisor by identifying solutions that improve facility appearance, safety, uptime, and long-term performance
Manage and grow a pipeline of opportunities using CRM tools
Attend facility management events, trade shows, and industry networking opportunities to generate leads and strengthen relationships
Collaborate with internal teams to increase customer retention, repeat business, and overall account growth

Project Estimating & Management (30%)

Conduct site visits to understand project scope, customer goals, and operational constraints
Prepare accurate estimates, scopes of work, and proposals for facility-related services
Present proposals and solution recommendations directly to customers
Coordinate project execution with Operations to ensure successful delivery
Serve as the primary customer contact throughout the lifecycle of facility service projects
Proactively resolve customer concerns, schedule changes, and project-related challenges
Participate in WIP meetings to monitor project progress and financial performance
Approve change orders, vendor charges, and invoices as needed
Ensure smooth project handoff and communication between customer, field teams, and operations

What We're Looking For

Experience in facility services, construction services, commercial maintenance, industrial services, or relationship-based B2B sales
Proven ability to build relationships and grow accounts through trust and responsiveness
Experience working directly with facility managers, property managers, plant managers, or owners preferred
Strong communication, organization, and follow-through skills
Comfortable balancing customer relationship management with project oversight
Ability to walk job sites and understand customer facility needs
Self-starter mindset with strong problem-solving abilities
Team-oriented and aligned with Kaloutas values:
- Do Right by People
- Bring Positive Passion
- Win & Learn as a Team
- Commit to Growth

What Success Looks Like