PATIENT ACCESS SERVICE CENTER REP II (Hybrid/In-Person/Telework)

CalvertHealth • Prince Frederick, Maryland, United States • 3w ago

PATIENT ACCESS SERVICE CENTER REP II (Hybrid/In-Person/Telework)

JOB DESCRIPTION DETAILS
- Job Summary:
  - Performs all duties of Patient Access Service Center Representative I. Acts as an experienced call center representative that is a resource for solving problems during scheduling, and support staff with proper execution of the daily work flow.
- Education:
  - High School Diploma required, 2 years of college preferred
- Registration/Certification/Licensure:
  - CHAA (Certified Healthcare Access Associate) or CRCS (Certified Revenue Cycle Specialist) preferred
- Experience:
  - 3 - 5 years of experience in a customer service position, preferably a call center environment.
- Other Requirements:
  - Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements.
  - - Basic computer skills to include Windows, Microsoft Office, Operating System.
    - Good knowledge of insurance plans, coverage types, medical terminology, and CRCS (Certified Revenue Cycle Specialist) through AAHAM (American Association of Healthcare Administration Management).
    - Excellent customer service skills and phone rapport with patients and offices.
    - Demonstrates flexibility and cooperative attitude.
    - Communicates effectively with all levels of staff and departments.

PI19e24a2b6761-37437-40573239

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