Manager, Patient Food Services
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This Patient Food Services Manager job posting is for a Full-time, Permanent position with Metz Culinary Management, with the role stationed at Children's Hospital of The King's Daughters. Seeking a strong customer service personality with experience in a healthcare setting. A strong culinary background is a plus! Average workday is Monday through Friday 7AM to 5PM. Works every 4th weekend.
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GENERAL SUMMARY
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The Manager, Patient Services is responsible for supervising a variety of duties pertaining to the patient service and trayline delivery systems. Major responsibilities include the maintenance of proper staffing of diet office/trayline/Host/ess employees, maintenance of corrective action procedures and evaluations. The manager ensures that patient satisfaction scores are maintained or exceeded for current year; that proper service recovery procedures are in place as necessary; that food and physical safety and sanitation of the diet office and trayline areas is maintained; and that positive and professional working relationships are fostered both intra and interdepartmentally. Reports to departmental leadership.
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ESSENTIAL DUTIES AND RESPONSIBILITIES
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- Ensures patient confidentiality; follows HIPAA guidelines.
- Observes compliance to established standards of practice; TJC, OSHA, State/Federal/County guidelines.
- Communicates effectively with patients, visitors and co-workers and subordinates.
- Ensures that proper service recovery procedures are followed whenever patient service staff interacts with others; smiling, making eye contact, announcing self and greeting guests and patients.
- Educates staff on diet principles and product knowledge.
- Ensures accuracy and diet compliance of patient menus on a paper menu system or computer menu system.
- Conducts audits and takes action appropriately pending results.
- Prepares necessary data for budget in area of responsibility.
- Writes and manages staff schedule appropriately; manages overtime and shortages.
- Orients and coordinates training of new patient service employees. Appropriately follows up with development and addresses skill level at appropriate intervals.
- Maintains or exceeds patient satisfaction scores for defined period.
- Reports concerns to Clinical Nutrition Manager or appropriate dietitian.
- Understands basic principles of therapeutic diets and/or acknowledges location of resources available when clarification of diet is needed.
- Suggests/implements new programs to increase patient satisfaction scores as necessary.
- Maintains proper HACCP and temperature and taste documentation as appropriate.
- Monitors and verifies changes in diet orders or prescriptions.
- Corrects menus for patients on specialized diet based on established guidelines and individualizes menus as needed.
- Maintains clean, neat and orderly diet office and trayline.
- Assists in conducting regular in-services as needed.
- Acts as liaison between nursing units and the Nutrition Services Department.
- Ensures that all hospital and departmental policies and procedures are followed including but not limited to infection control.
- Maintains personnel records and appropriately/timely counseling per attendance policy and procedure.
- Performs competencies on staff reporting to position.
- Demonstrates yearly competencies.
- Demonstrates creative thinking by suggesting alternative procedures to workflow or possible areas of improvement to general manager.
- Readily takes on additional tasks/duties as assigned.
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LICENSES AND/OR CERTIFICATIONS
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MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
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WORKING CONDITIONS
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Normal office environment with little exposure to excessive noise, dust, temperature and the like.
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PHYSICAL REQUIREMENTS
PI7014fde26164-37437-40547868
