The System Senior Process Improvement Leader reports to the Vice President of Process Improvement and provides system wide leadership for enterprise process improvement initiatives that advance One Beacon operational excellence. This role functions as a hands?on system leader with enterprise accountability, owning one high priority Mission A3 while serving as a strategic consultant and coach for additional Mission A3s as required.
The System Senior Process Improvement Leader ensures a system-disciplined application of Lean / Six Sigma methodologies to improve operational, business, and clinical effectiveness, reduce process variation, and sustain results across the health system. Acting as a change agent, coaching, and partnering with operational and clinical leaders to execute, measure, and sustain process improvement initiatives.
This role holds enterprise accountability for the “One Beacon” Operating System infrastructure, including the SharePoint platform and tiered huddle framework, partnering with executive, clinical, and operational leaders to drive measurable, systemwide outcomes.
Mission, Values, and Service Goals
- Mission: We deliver outstanding care, inspire health, and connect with heart.
- Values: Trust. Respect. Integrity. Compassion.
- Service Goals: Personally connect. Keep everyone informed. Be on their team.
Directs and coordinates continuous improvement efforts to achieve Beacon's operational, business, and clinical excellence strategy by:
- Partnering with key stakeholders to identify, select and prioritize opportunities for reducing inefficiencies, streamline processes, and build standardization. Manages the scope of projects to ensure connection with clinical strategies and speed of change.
- Evaluating existing processes and tools across the entire enterprise to identify areas for innovation or improvement.
- Promoting the use of data and metrics for identifying improvement opportunities and problem-solving activities.
- Collaborating with cross-functional teams to implement Lean/Six Sigma-driven process improvement initiatives to enhance key outcomes.
- Supporting leadership throughout the enterprise in promoting Lean/Six Sigma philosophy through training, coaching and utilization of industry best practices.
- Build systems of accountability to sustain results from improvement initiatives.
Directs the utilization of Lean/Six Sigma methodologies to address organizational effectiveness, reduce process variation, and sustain improvements across the enterprise. Analyzes data to identify root causes and develop action plans to enhance prioritized outcomes by:
- Ensuring improvement methodologies and approaches are appropriately applied, and effective metrics are being utilized. Identifies clearly defined metrics that are critical to the success of each key initiative.
- Facilitating advanced problem-solving and analysis of specific improvement opportunities leading to the implementation of effective, sustainable solutions.
- Prioritizing standardization and sustainment of process improvement results across multiple clinical, operational, and business units.
- Developing tools and strategies for training, education, and knowledge transfer to embed performance improvement throughout the enterprise.
Performs other functions to maintain personal competence and contribute to the overall effectiveness of the organization by:
- Acting as a resource to other leaders and associates to address day-to-day issues relating to safety, quality and operational outcomes, value maximization, waste reduction, and associate/physician engagement.
- Participating in Beacon committees as designated.
- Completing other job-related assignments and special projects as directed.
- Use existing and future technologies to align and standardize key process improvement initiatives throughout the enterprise.
- Pursuing innovative approaches to organizational process improvement, including AI, automation of dashboard reporting, and other future technologies.
Leadership Competencies
- Drives Results - Consistently achieving results, even under tough circumstances.
- Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
- Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
- Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
ORGANIZATIONAL RESPONSIBILITIES
Associate complies with the following organizational requirements:
- Attends and participates in department meetings and is accountable for all information shared.
- Completes mandatory education, annual competencies, and department-specific education within established time limits.
- Completes annual employee health requirements within established time limits.
- Maintains license/certification, registration in good standing throughout the fiscal year.
- Maintains license/certification in good standing throughout the fiscal year.
- Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patients and self.
- Adheres to regulatory agency requirements, survey processes, and compliance.
- Comply with established organization and department policies.
Education and Experience
- The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a bachelor’s degree in a healthcare or process improvement-related field. Master's degree preferred. Black Belt and LEAN certification strongly recommended. A minimum of 5-7 years of job-related experience working within a matrix organization, leading large-scale, cross-functional performance improvement initiatives with the utilization of Lean/Six Sigma philosophies, tools, and techniques.
Knowledge & Skills
- Proven history of successfully delivering and sustaining performance-related results through the application of process improvement methodologies and effective change management.
- Ability to synthesize, simplify, and standardize complex concepts/processes and connect solutions across the clinical enterprise.
- Advanced competencies in the Lean/Six Sigma tools with demonstrated proficiencies.
- Strong analytical, quantitative, and problem-solving skills with proven ability to establish and monitor project metrics.
- Experience in training and coaching cross-functional leaders in A3, Rapid Improvement Events in large, complex healthcare organizations.
- Flexible, resilient, and able to achieve results in a team-oriented environment. High levels of proven collaboration are required.
- Strong facilitator with excellent organizational and interpersonal skills.
- Demonstrates well-developed communication skills (both verbal and written).
- Emotional intelligence to navigate across multiple stakeholder groups to maximize collaboration and cross-functional team success.
- Requires the ability to prioritize and handle a multitude of assignments at one time.
Working Conditions
- Works in an office environment. This is not a remote position.
- May be required to travel to off-site locations.
Physical Demands
- Requires physical ability and stamina to perform the essential duties of the position.
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