We are seeking a driven and detail-oriented Customer Success Specialist to support our growing customer base in the active and multimodal transportation industry. This role bridges inside sales and customer service—managing pre-sale to post-sale activities including opportunity management, quoting, order fulfillment, and account support.
As a key member of our commercial team, you’ll use your exceptional communication skills, problem-solving ability, and customer-first mindset to drive adoption, grow revenue, and deliver an outstanding customer experience.
Key Success Factors
- Responsiveness & Accuracy: Consistently delivers timely, professional responses to customer inquiries with a high level of accuracy in quotes, data entry, and order processing.
- Sales Funnel Ownership: Actively manages opportunities from lead to order, improving close rates and maintaining healthy pipeline metrics in CRM tools.
- Cross-Functional Collaboration: Works seamlessly with sales, operations, and engineering teams to ensure smooth handoffs, resolve issues, and improve the overall customer experience.
- Customer Advocacy: Builds strong relationships by understanding customer needs, gathering feedback, and championing improvements that drive satisfaction and retention.
- Process Improvement Mindset: Identifies inefficiencies, contributes to the development of standard work, and supports continuous improvement initiatives across the customer journey.
Compensation details: 24-34 Hourly Wage
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