Morris Packaging is a manufacturer of sustainable, flexible packaging products such as bags, pouches, and rollstock. Morris Packaging provides end-to-end packaging solutions, including design, printing, warehousing, and logistics support.
By joining the Morris Packaging team, you will become part of one of the most exciting teams in the packaging industry. If you are looking for a great career that provides job satisfaction and professional advancement with a company that values YOU, join our team today!
The Account Manager will perform a variety of tasks relying on extensive experience and judgment to plan and accomplish goals. Primarily responsible for developing long-term relationships with a portfolio of clients. While being a liaison between customers and cross-functional internal teams to ensure the timely and successful delivery of our products according to customer needs. This position will manage and develop client accounts to initiate favorable relationships with clients. Must have familiarity with a variety of the field’s concepts, practices, and procedures. Account managers will assist with client complaints, collecting and analyzing data, as they work toward improving the overall customer experience.
Essential Functions:
· Be the primary point of contact and build long-term, trusted relationships with key accounts.
· Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
· Communicate clearly the progress of monthly/quarterly initiatives to internal teams.
· Forecast and track key account metrics.
· Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
· Responsible for keeping current clients satisfied and delivering exceptional client services on a day-to-day basis.
· Monitor and analyze customers’ usage of products.
· Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations.
· Responsible for working with the sales team to onboard and integrate new clients and developing current clients.
Competencies:
· Business Acumen.
· Prospecting Skills.
· Teamwork.
· Critical Evaluation.
· Ethical Practice.
· Multi-task project planning.
· Customer Focused People Skills.
· Initiative.
· Relationship Management.
Work Environment: While performing this job's duties, the employee will be mainly in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Position may require occasional visits to plant floor that is subject to vibration, equipment noise leading to a loud environment and cleaning solvents.
Physical Demands: The physical demands here are representative of those that must be met by the employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen, perform tasks requiring manual dexterity, sit for extended periods of time, and lift 20-40 pounds of office supplies. Repetitive motion using wrists, hands, fingers, with the ability to feel and reach with hands and arms will also be required.
· Continuous (6 or more hours per day) working at a computer terminal.
· Continuous (6 or more hours per day) talking and repetitive motion, hand/wrist
· movement.
· Frequent (1 to 3 hours per day) standing and walking.
· Good eyesight and normal hearing.
· Ability to move and lift objects, up to 40 lbs.
Position Type/Expected Hours of Work: This is a full-time position. Typically work standard business days and hours. Flexible to attend meetings or important functions that may occur during off hours and weekends to meet organizational initiatives.
Travel: Should not be required.
Required Education and Experience:
· Proven account management or other relevant experience.
· Bachelor’s degree in appropriate field of study and at least 5 years of experience in the field or in a related field.
· Demonstrate ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C level.
· Experience in delivering client-focused solutions based on customer needs.
· Proven ability to manage multiple projects at a time while paying stick attention to detail.
· Excellent listening, negotiation, presentation, and communication skills.
· Self-motivated and able to thrive in a results-driven environment.
· Natural relationship builder with integrity, reliability, and maturity.
· Excellent critical thinking, problem solving, and time and project management skills. Always looking to improve inefficient processes.
· Expert in Microsoft Excel and ERP systems.
· Keen attention to detail and adhere to deadlines.
· Ability to prioritize among competing tasks.
Licenses and Certifications: None.
Supervisory Responsibility: This position has no supervisory responsibilities.
AAP/EEO Statement: Morris Packaging, LLC. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Other Duties: All employees must comply with all company policies including but not limited to those outlined in the Employee Handbook, Safety Manual, and Safe Quality Foods documents.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time, with or without notice.
Morris Packaging offers a comprehensive benefits package to provide the protection you need today and in the future. Benefits may include but are subject to change: time off plans, medical coverages, bonus programs, disability coverages, company paid & voluntary life insurance, 401K plans with company match, & HSA contributions (when applicable).
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