Description:
We are seeking an experienced, full-time, in-office, Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in delivering the exceptional service we’re known for.
We provide extensive training, competitive pay, eight holidays, paid time off, free parking, comprehensive health insurance, and a generous retirement plan match!
Essential Duties and Responsibilities:
- Answer inbound customer calls & reply to inquiries via phone/text/email.
- Promote products, services, & preventive maintenance plans.
- Schedule routine & demand calls for service, maintenance, & sales appointments.
- Interface with call center technology to include CRM, Microsoft platforms, and other automated customer service tools.
- Make outbound calls to customers as needed.
- Document customer concerns & resolution.
- Efficiently route & dispatch on-call Service Technicians as needed.
- Assist with customer mailings & related projects.
- Other duties as assigned.
- Scheduled first shift, M-F, in-office, with rotating Saturday mornings
Requirements:
- High personal integrity and desire to serve others
- High school diploma/GED required (college experience or degree a plus)
- 2+ years of customer service or call center experience
- Strong verbal and written communication skills
- Dependable, patient, and compassionate personality
- Self-motivated with strong organizational ability
- Strong computer and data entry skills, to include Word, Excel, and Outlook
- Multi-lingual ability preferred!
Standard Heating, serving the Twin Cities for over 96 years, fosters a dynamic and supportive work environment. We are looking for individuals who are passionate about customer engagement and are eager to learn and grow. If this sounds like you, apply now!
PI6290311fe2ec-37437-40451289
