Inside Sales Representative
Job Details
Hours: Full-time, Monday to Friday, NO holidays, NO weekends, OT is rarely available
Location: Troy, MI • Inside Sales Department
Benefits: Medical, Dental, Vision, 401k, 401k Match, Long/Short-Term Disability, Voluntary/Life Insurance, and More!
Description
POSITION SUMMARY:
Responds to requests (via customer phone calls, e-mail inquiries, web orders and facsimile transmissions) for equipment parts, supplies and accessories.
ESSENTIAL RESPONSIBILITIES, AUTHORITIES AND EXPECTATIONS:
- Respond to incoming calls, emails, and fax requests from customers.
- Provide quotes to customers upon request.
- Request current/updated vendor pricing and update in SAGE100 accordingly.
- Enter sales orders into SAGE100 database.
- Maintain consistent and accurate order entry.
- Follow up with customers/vendors/TED warehouses on delinquent/backorders accordingly.
- Acknowledge customer feedback and engage the proper parties for resolution and documentation/logging when applicable.
- Enter new customer information into CRM and SAGE100 databases.
- Maintain and update customer information in SAGE100.
- Update film pricing for contract customers.
- Work with Accounting team to correct customers on credit hold.
- Cross train with other team members.
- Perform other duties as assigned.
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