Entity: WELLSTAR Operations Ltd.
Position Title: Practice Consultant
Salary Range: $85,000 to $110,000 CAD per annum
Job Class: Full Time, Hybrid
Work Location: Toronto, ON or Vancouver, BC
About the Company:
WELLSTAR, a majority-owned subsidiary of WELL Health Technologies Corp., is Canada's leading provider of healthcare-focused technology solutions. WELLSTAR’s comprehensive range of products and solutions are designed to streamline care delivery, integrate fragmented healthcare systems more seamlessly, reduce provider burnout, and improve patient healthcare experiences and outcomes.
Position Summary:
The Practice Consultant (PC) is an important role to help support enhance customer satisfaction and sales within a defined sales territory - fostering relationships with healthcare organizations and Providers. Working closely with other team members, the PC will act as a reliable and knowledgeable point of contact for our customers and prospects. You will work with users to ensure they have optimized their use of Electronic Medical Records Software. The job is focused on driving increased engagement with our suite of offerings and helping clinics become more efficient using services from WELL Health.
What you will be doing:
Day to Day Activities:
- Target key high value/strategic WELL Clinic EMR customers for in-person and remote account reviews. Following up with existing WELL Clinic customers to ensure full engagement with products they are using.Identify training gaps that could lead to suboptimal experience and deliver tips and tricks or coordinate a tailored training package. When new releases of Products are rolled out, the PC can assist in-market questions and help with adoption of new functionalities. Build out true referral network through relationship management with key OSCAR Pro customers. Look for upsell opportunities within the WELL Clinic customer base. Handling customer escalations outside of normal Case queue. Liaise with the Customer Success Team to resolve the issues. Liaise with different team members for any customer related issue and coordination of resources for timely resolution. Contribute to sales presentations with Sales Account Executive when required.Identify potential reference sites that Sales and Marketing could work with to further tell the WELL HEALTH story
Essential Functions:
- Build strong relationships with customers/prospects through remote and in-person presence within the assigned territory.Target key customers for in-person account management activities, customer retention, upsell and referral generation opportunities. Provide how-to and tips & tricks support during onsite and remote visits with WELL clinic customers. Grow customers’ depth of understanding and utility of products by coordinating training on new and existing features. Identify possible opportunities for further adoption and integration of WELL Health products and services within current customers base. Support the roll out and adoption of new product initiatives to WELL Health’s existing customer base. Create customer advocates to assist in generating references and referrals. Reach out to customers through warm calling and customer referrals within territory Work closely with the Sales Account Executive for strategy, competitive situation and direction of sales cycle. Update tracking systems with communications, conversations and correspondence with customers. Liaise with the Customer Success and Accounts Teams to handle customer relations. Be the prime account manager in the territory.
Additional duties and expectations:
- Contribute to the organization’s positive image both internally and externally, Perform other duties consistent with the position, as reasonably directed by your manager.
You Have:
- Thorough knowledge of the WELL HEALTH product and professional service lines. Requires extensive Oscar Pro EMR implementation and clinic workflow knowledge. Experience with other EMR systems is considered a strong asset.Demonstrates ability to improve customer satisfaction and drive customer loyalty. Consultative Sales focused mindset. A team player who is a self-starter, motivated and results oriented. Proven ability to effectively delegate, follow up and communicate with all levels of the organization. Demonstrates ability to manage complex and competing priorities with time management and organizational skills. Demonstrates business acumen with strong strategic, analytical and problem-solving skills. Superior communication, interpersonal skills. Ability to take a lead role when dealing with customer issues ensuring timely and accurate resolutions. Ability to make decisions and seek direction from leadership on strategic initiatives. Schedule flexibility. Travel is required. Be a customer advocate!
Compensation and Logistics:
- Base salary plus variable compensation This is an outbound and work from home role Work from office space available in TO and VancouverWill need to live in ON or BC
The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.
WELL, is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.
This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions.
WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annualSustainability Impact Report.
Want Read more about us: https://stories.well.company/
