Continuous Care Coach (Remote - Work From Home )
Pay: $21.00 - $24.50/hr
Schedules: Monday - Friday
Location: Remote - Work From Home
This role is 100% remote with no face-to-face contact with patients. We have a “remote first” environment and are proud to have team members located nationally.
Are you looking for a fully remote position where you can contribute to the mission of combating preventable blindness and improving lives? Join us in helping patients preserve their vision and live healthier, longer lives through tailored, timely, and intelligent care. This could be the perfect opportunity for you!
Position Overview: As a Continuous Care Coach, you will be responsible for assessing, coordinating, and managing the care needs of patients with chronic eye diseases. You will work closely with patients, their families, healthcare providers, and our internal teams to develop and implement personalized care plans that address their specific requirements. Your primary goal will be to ensure that patients receive high-quality care and support throughout their journey. Top candidates will have the ability to enthusiastically interact with up to 15 patients per day to provide encouragement, empathy, and support.
Essential Functions
- Manage the patient caseload and communicate as frequently as necessary, based on assessing the patient need
- Communication and engagement with patient, family members, guardian or caretaker, surrogate decision makers, and/or other professionals regarding aspects of care
- Communication with home health agencies and other community services utilized by the patient
- Collection of health outcomes data and registry documentation
- Patient and/or family/caregiver education to support self-management, independent living, and activities of daily living
- Assessment and support for treatment regimen adherence and medication management
- Identification of available community and health resources
- Facilitating access to care and services needed by the patient and/or family
- Ongoing review of patient status, including review of laboratory and other studies not reported as part of an E/M service
- Development, communication, and maintenance of a comprehensive or disease-specific care plan
- Use motivational interviewing to assess and address any barriers their patients may be experiencing and work in a holistic manner to help resolve these barriers
- Must be able to work flexibility within it but we do require you work during normal business hours in your patients’ time zone
- Must have the ability to interact with up to 15 patients per day to provide encouragement, empathy, and support
- Communicate regularly with other Team Leads, Managers, Directors, and appropriate stakeholders as needed to as necessary to promote healthy exchanges of crucial information
Compensation details: 21-24.5 Hourly Wage
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