ESSENTIAL FUNCTION
Effectively manage loans and aspects of Accounts Receivable, setting up new loans and managing existing loans. Assist office Manager on all duties assigned.
PRIMARY RESPONSIBILITIES
· Establish and maintain effective working relationships with loan vendors and sales representatives to streamline and improve the loan process.
· Review credit applications, process credit checks through Equifax, and set up new customer accounts.
· Process and manage new loans across various vendor platforms.
· Provide customer service support by responding to patron inquiries regarding loan accounts and payment details.
· Maintain and update Cash Only and Tank Pickup lists following statement processing; prepare and distribute No Charge and Tank Pull letters.
· Prepare reports for Board Members, including No Charge lists, Tank Pickup lists, NSF reports, and 60-day aging summaries.
Assist with all other aspects of AR including:
· Enter ROA’s and create deposit journal entries.
· Process monthly statements.
· Distribute No Charge lists to store managers, department heads, and designated personnel; distribute Tank Pull letters to appropriate stakeholders.
· Research and resolve accounts receivable discrepancies and questioned transactions; ensure accuracy of patron account balances, including verification of credit balances.
· Provide customer support to inbound patron calls.
· Issue any required 45-day past-due notices.
· Monitor and maintain weekly Lotto reconciliations.
· Process Reynco ACH drafts on a scheduled basis.
· Prepare, process, and reconcile month-end credit card reports.
· Order, maintain, and distribute Cardtrol card letters.
Any other duties and assignments as needed to meet service standards.
PI22afc3e8bef2-37437-40298659
