Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Rooms Division Manager for the Delta Hotels Guelph Conference Center, Guelph, ON.
Job Purpose:
This position is responsible for overseeing all day-to-day Rooms Division operations to deliver an excellent service experience while evaluating guest satisfaction and setting department targets and objectives.
Essential Job Duties And Responsibilities:
The position requires the ability to perform the following essential job functions, with or without reasonable accommodation:
- Supervises Rooms Division operations including Front Office, Housekeeping, Concierge, and Hospitality departments.
- Ensures the efficient and effective operation of the Housekeeping and Front Office departments.
- Ensures guest satisfaction levels and monitors guest service scores, comments, and social interactions to provide continuous improvement.
- Sets expectations, targets, and objectives.
- Generates projected revenue levels while operating department(s) within budgets.
- Participates in the development of short-term and long-term financial and operational plans for the hotel.
- Establishes and maintains an appropriate level of community involvement.
- Ensures security and safety of the hotel’s assets.
- Remains current on business trends and local activities.
- Maintains good communication and working relationships in all hotel areas and with external customers and suppliers.
- Recruits, manages, trains, and develops the Rooms Division team.
- Contributes to succession planning within the hotel and company.
- Ensures proper handling of guest complaints.
- Assists in the development of new programs to increase guest satisfaction and operational excellence.
- Maintains compliance with all local, state, and federal laws and regulations.
- Ensures hotel policies and procedures are adhered to.
- Assists the General Manager with execution of marketing, sales, and operational activities to meet or exceed the hotel’s business plan.
- Performs all other duties as assigned by management.
- Provides financial information to hotel managers to ensure understanding and compliance.
- Supports other departments to ensure compliance with hotel policies and procedures.
- Ability to utilize and train staff on Front Desk and reservation systems.
- Ability to read, interpret, and accurately forecast business service levels.
- Promotes an open-door policy among all team members.
- Perform in the capacity of any position supervised.
- Participates in the Manager on Duty program.
Other Duties:
This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities required. Duties may change at any time with or without notice.
Required Skills/ Abilities:
- Ability to read and interpret business records and statistical reports.
- Strong mathematical skills to interpret financial data and prepare budgets.
- Ability to analyze and interpret policies and procedures.
- Understanding of government regulations affecting business operations.
- Ability to make decisions based on reports, data, and experience.
- Strong interpersonal skills to deal with customers, team members, and officials with tact and professionalism.
- Ability to plan, organize, and manage the work of others.
- Ability to multitask and handle frequent interruptions.
- Strong verbal and written communication skills.
- Ability to take full responsibility for managing hotel operations.
- Conflict resolution and problem-solving skills.
- Ability to train, lead, and motivate staff to ensure guest satisfaction.
- Basic to intermediate math skills for calculations and budgeting.
- Strong listening and communication skills in English.
- Coordination skills for managing time, place, and sequence of operations.
- Ability to analyze information and make sound decisions.
- Ability to use computer systems for reservations, room allocation, and assisting Front Desk operations.
Supervisory Responsibilities: None
Education/ Experience:
- High School Diploma or equivalent.
- Bachelor’s degree or 3+ years of hotel management experience.
- College-level reasoning, math, and language skills.
- Proof of authorization/eligibility to work in the United States.
Physical Requirements:
Compensation details: 63000-70000 Yearly Salary
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