Consumer Lending ManagerMake a Difference—One Member, One Loan, One Conversation at a TimeAt North Star Community Credit Union, we don’t just process loans—we help people move forward in life. Every decision you make directly impacts a member’s goals, stability, and future. We’re looking for a hands-on, people-first lending leader who is energized by developing talent, driving performance, and delivering meaningful member outcomes.If you thrive in a fast-paced lending environment, love coaching others to succeed, and want your work to truly matter every day, this is your opportunity to step into a high-impact leadership role and shape the future of consumer lending.
What You’ll DoIn this role, you’ll be a key driver of lending success—balancing hands-on lending expertise with leadership, coaching, and strategic portfolio management.
Lead, Coach & Develop Lending TalentMentor, coach, and train lending staff on consumer lending policies, procedures, and best practicesHelp team members build confidence, consistency, and strong production resultsFoster a culture of accountability, learning, and member-focused service excellence
Drive the Full Lending ExperienceManage complex consumer loans from start to finish, including interviewing, underwriting, approval, and closingEnsure every loan decision reflects sound credit judgment, accuracy, and complianceSupport seamless, high-quality member lending experience
Strengthen Portfolio Performance & ComplianceMonitor and analyze loan portfolio performance using a proactive, data-driven approachOversee delinquency management and ensure strong credit quality across the portfolioEnsure regulatory compliance and accurate reporting, including oversight of the Visa credit card portfolioIdentify risks early and take action to protect members and the credit union
Innovate Products & Improve ProcessesContinuously evaluate lending products, policies, and procedures for improvementRecommend enhancements to improve competitiveness and member valueStay current on lending trends, emerging products, and competitor ratesPartner with leadership to recommend rate and product adjustments
Support Growth & Cross-Functional SuccessCollaborate with marketing to support consumer loan promotionsWork closely with core systems teams to ensure smooth daily lending operationsSupport continuous improvement across lending workflows and systems
What Success Looks LikeLending staff feel supported, confident, and continuously improving under your guidanceLoan decisions are accurate, compliant, and aligned with credit union standardsPortfolio performance is strong, with proactive delinquency and risk managementMembers experience smooth, professional, and timely lending serviceLending products and processes continuously evolve to meet member needs and market trendsYou are seen as a trusted leader, coach, and lending expert within the organization
What You Bring5–8 years of experience in consumer lending or financial servicesProven success in loan origination, underwriting, and portfolio managementStrong knowledge of consumer lending regulations and compliance requirementsDemonstrated experience mentoring, coaching, or leading lending staffStrong communication skills with the ability to influence, guide, and collaborateProficiency with Microsoft Office and core banking/lending systemsHigh level of accuracy, accountability, and professionalism
Why You’ll Love Working HereMeaningful Impact: Help shape financial outcomes for members and your team every day
Leadership Opportunity: Influence lending strategy, performance, and team development
Supportive Culture: Be part of a team committed to The North Star Way
Growth & Innovation: Contribute to evolving lending products and practices
Community Focus: Make a difference beyond the workplace through community involvement
Work Environment & Physical RequirementsProfessional office environment within a lending and administrative settingExtended periods of sitting, standing, computer work, and document reviewFrequent use of hands and fingers for typing and system navigationOccasional lifting of up to 50 pounds (files, office supplies, equipment)
Join Our TeamIf you’re ready to lead with purpose, coach with impact, and help shape the future of consumer lending at North Star Community Credit Union, we’d love to meet you.Apply today and make a lasting impact on our members, our team, and our community.
Compensation details: 88000 Yearly Salary
PIc0b3fe55d15b-37437-40250258
