Patient Access Representative Insight Institute of Neuroscience & Neurosurgery (IINN) aims to advance, challenge, and revolutionize neurosciences and medicine through scientific research and advanced technology, driven by a passion to help others regardless of any obstacles and challenges that may lie ahead. Our integrated team of medical professionals does so through creative, innovative techniques and care principles developed because of our continuous pursuit to improve the field of medicine. Our integrated team works together to find solutions to both common and complex medical concerns to ensure more powerful, reliable results. Having multiple specialties “under one roof” Insight achieves its purpose in providing a comprehensive, collaborative approach to neuromusculoskeletal care and rehabilitation to ensure optimal results. Our singular focus is Patient Care Second to None!
Job Summary: As a Patient Access Representative in our Multi-Specialty facility, you'll be the first point of contact for our patients. The Patient Access Representative is cross-trained in all clinical administrative processes. You'll support front desk operations including check-in/check-out, scheduling, and patient communication. All while maintaining patient confidentiality at all times. This role is ideal for someone who enjoys helping people, staying organized, and working in a busy, team-oriented healthcare environment.
Benefits:
- Comprehensive health, dental, and vision insurance coverage
- Paid time off, including vacation, holidays, and sick leave
- 401K with Matching; offerings vested fully @ 3 months of employment paired with eligibility to contribute
- Short & Long Disability, and Life Term insurance, complementary of Full Time Employment
- Additional Supplementary coverages offered @ employee's elections: Accident, Critical Illness, Hospital Indemnity, AD&D, etc.
Responsibilities:
- Greets and interacts with patients in a friendly and polite manner
- Provides solutions for customers; troubleshoots as needed
- Perform data entry through Electronic Medical Record system.
- Maintain medical records and patient confidentiality
- Perform insurance verification as needed and directed
- Answer phone calls in a friendly and helpful manner
- Register patients and schedule appointments as directed
- Ability to multitask and move between responsibilities in fluid manner
- Adheres to departments standards and PolicyStat policies
Required Qualification:
- Able to provide eligibility for employment for any U.S. employer
- High school diploma or general education degree (GED) required
- Ability to maintain a high level of confidentiality and professionalism at all times
- Detailed-oriented, conscientious and committed to precision in work results
- Ability to relate to and work effectively with a wonderfully diverse populace
- Exceptional phone and interpersonal skills
- Proficiency with computers, preferably strong typing and desktop navigational skills
- Ability to multitask and move between responsibilities in a fluid manner
- Ability to independently problem solve
- Friendly, empathetic, and respectful
- Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards.
- Reliable in work results, timeliness, & attendance
- Able to work under pressure and in situations that benefit from patience, tact, stamina, and endurance
Preferred Qualifications:
- Associate's or Bachelor's Degree in Business or a related field
- 6 months of relevant customer service
- Experience in healthcare operations, preferable in a front desk or patient-facing role
- Current student or aspiring professional pursuing a degree in Healthcare Administration, Public Health or a related field.
Work-Environment:
- Location: Flint
- Fast-paced, team environment
- Work across multiple specialties in one location
- Positive environment in rapidly changing circumstances
- Ability to sit and stand for extended periods of time throughout the workday
- Frequent use of a computer, including typing and screen navigation
- Ability to move between workstations and different areas within the facility as needed
Insight is an equal opportunity employer and values workplace diversity!
Compensation details: 15-17
PI3e5246cc45f9-37437-39836982
