Who We Are
Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.
Together We Can Do Great Things® Every Person Matters® This Is More Than A Job®
Position Overview
The Valet / Transportation Attendant is responsible for providing safe, efficient, and courteous vehicle and transportation services to hotel guests. This role supports guest arrivals and departures, assists with valet parking and shuttle transportation, and ensures a positive first and last impression while maintaining safety, professionalism, and operational efficiency within a full-service hotel environment.
What You'll Do
Guest Arrival & Departure Services
- Greet guests promptly and professionally upon arrival and departure.
- Assist guests with vehicle drop-off and retrieval in a timely manner.
- Load and unload guest luggage as needed.
- Provide clear directions and information regarding hotel services and transportation options.
Valet Parking Operations
- Park and retrieve guest vehicles safely and efficiently following established procedures.
- Conduct basic vehicle inspections and report any pre-existing damage.
- Maintain accurate valet tickets, keys, and vehicle logs.
- Ensure vehicle keys are stored securely and handled according to policy.
Transportation & Shuttle Support
- Operate hotel shuttle vehicles as scheduled or requested.
- Transport guests to and from designated locations safely and courteously.
- Maintain shuttle cleanliness and report any vehicle maintenance needs.
- Assist with scheduling and coordinating guest transportation requests.
Safety, Security & Compliance
- Follow all traffic laws, hotel safety standards, and transportation policies.
- Monitor traffic flow in loading zones to ensure guest safety.
- Report accidents, incidents, or suspicious activity immediately.
- Support emergency procedures as required.
Team Collaboration & Guest Service
- Work closely with Front Desk, Bell Services, and Transportation leadership.
- Communicate guest needs, delays, or special requests promptly.
- Assist with group arrivals, VIP guests, and special events.
- Maintain a professional, friendly, and service-oriented demeanor at all times.
Additional Responsibilities
- Maintain cleanliness and organization of valet stands, driveways, and transportation areas.
- Assist with crowd and traffic control during peak periods.
- Perform other duties as assigned to support hotel operations.
- Maintain reliable and consistent attendance as an essential function of the job.
What You'll Bring
Required Education & Experience
- High School Diploma or equivalent required.
Preferred Education & Experience
- Previous valet, transportation, or guest service experience preferred.
- Experience driving shuttle vehicles or vans preferred.
- Experience working in hospitality or service environments preferred.
Required Skills and Abilities
- Valid driver's license with acceptable driving record.
- Ability to drive both automatic and manual transmission vehicles preferred.
- Ability to stand, walk, and remain active for extended periods.
- Ability to lift, push, or pull luggage and equipment (up to 50 lbs.).
- Strong customer service and communication skills.
- Ability to work efficiently in a fast-paced environment.
Other Qualifications
- Ability to work flexible schedules including nights, weekends, and holidays.
- Professional appearance and adherence to grooming standards.
- Commitment to safety, courtesy, and guest satisfaction.
Zachry Hotels offers an industry leading benefits package for our employees and their families.
- Medical, Dental, Vision and Life Insurance
- 401K, Paid Leave and Bonus Program
- Company-paid short-term and long-term disability insurance
- Employee assistance program
- Tuition Reimbursement
- And many more
We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
?Notice to Staffing Agencies
Zachry Hotels (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Zachry, including unsolicited resumes sent to a Zachry mailing address or email address, directly to Zachry employees, or to Zachry's resume database will be considered Zachry property. Zachry will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Zachry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Zachry's recruiting function to submit resumes, and then only in conjunction with a valid, fully executed contract for service and in response to a specific job opening. Zachry will not pay a fee to any Agency that does not have such an agreement in place. Agency agreements will only be valid if in writing and signed by Zachry's Human Resources Representative or his/her designee. No other Zachry employee is authorized to bind Zachry to any agreement regarding placement of candidates by Agency.
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