About Us:
Headquartered in Dallas, Texas, Divcon delivers fully integrated automation solutions nationwide that optimize performance, energy efficiency, and reliability across HVAC, lighting, power monitoring, and mission-critical systems. Leveraging advanced technologies - including Allen-Bradley PLCs, Ignition SCADA, and Delta DDC systems - we combine deep technical expertise with field-tested execution to deliver precise, scalable, and high-performance solutions.
About the role:
The Account Manager is the operational backbone of Divcon’s sales organization—the person who ensures our Account Executives can focus on selling by handling the coordination, follow-up, and day-to-day client management that keeps deals and relationships moving.
This is not a quota-carrying role. You are the right hand to our outside Account Executives: managing schedules, preparing meeting materials, coordinating internal resources, tracking action items, and maintaining the steady drumbeat of client communication that separates good firms from great ones. When an Account Executive walks into a client meeting, you are the reason they are prepared, on time, and armed with the right information.
You will work closely with Sales, Operations, Engineering, and Legal to ensure that client requests are routed correctly, commitments are tracked, and nothing falls through the cracks. You own the CRM hygiene for your assigned accounts, manage the quarterly business review cadence, and serve as the client’s secondary point of contact when the Account Executive is unavailable.
This is a high-activity, relationship-driven role that rewards organizational discipline, proactive communication, and the ability to anticipate what’s needed before anyone asks.
Key Responsibilities:
Account Executive Support & Coordination
• Serve as the primary support resource for assigned Account Executives, managing calendars, scheduling client meetings, and coordinating travel logistics
• Prepare pre-meeting briefing packages including account history, open proposals, project status, and outstanding action items
• Attend client meetings alongside Account Executives to capture notes, track commitments, and manage follow-up actions
• Coordinate across Sales, Operations, Engineering, and Legal to assemble the right internal resources for client-facing activities
• Manage post-meeting follow-up: distribute action items, confirm deadlines, and ensure internal teams deliver on commitments
Client Relationship Management
• Serve as a reliable secondary point of contact for assigned accounts, fielding day-to-day client inquiries and routing them appropriately
• Maintain regular touchpoints with key client stakeholders to monitor satisfaction, flag concerns early, and reinforce the Divcon relationship
• Own and manage the quarterly business review (QBR) process: schedule reviews, prepare presentation materials, coordinate internal input, and track follow-up actions
• Monitor account health indicators and escalate risks—delayed responses, unresolved issues, or shifts in client engagement—before they become problems
Opportunity Identification & Pipeline Support
• Identify upsell and cross-sell opportunities within existing accounts by staying current on client needs, upcoming projects, and facility expansion plans
• Surface expansion opportunities to Account Executives with relevant context and recommended next steps
• Assist in preparing proposals and RFP responses by coordinating input from Engineering, Operations, and Finance
• Track opportunity progression in the CRM and ensure deal stages, projected values, and close dates remain accurate
CRM & Account Documentation
• Maintain complete, accurate, and up-to-date account records in the CRM (HubSpot or similar), including contact information, meeting notes, deal status, and communication history
• Enforce data hygiene standards: consistent deal entry, proper stage progression, and timely updates after every client interaction
• Maintain account plans and relationship maps for key accounts that document decision-makers, influencers, contract timelines, and strategic priorities
• Generate account-level reports for Account Executives and Sales leadership, including activity summaries, pipeline snapshots, and renewal timelines
Internal Coordination & Process Improvement
• Coordinate handoffs between Sales and project management/operations teams post-signature to ensure clean transitions and client continuity
• Track and manage open client issues across departments, ensuring resolution timelines are met and clients are kept informed
• Identify recurring friction points in the client experience and recommend process improvements to Sales leadership
• Support onboarding of new Account Executives by providing account context, relationship history, and institutional knowledge
Qualifications:
• • 3–5 years in account management, client services, sales support, or a similar coordination-intensive commercial role
• Demonstrated ability to manage multiple accounts and competing priorities in a fast-paced environment
• Strong CRM proficiency (HubSpot or similar) with experience maintaining data integrity and generating reports
• Excellent organizational skills with a bias toward proactive follow-up and attention to detail
• Strong written and verbal communication skills—comfortable coordinating across Sales, Operations, Engineering, Legal, and executive leadership
• Ability to build trust and rapport with both clients and internal stakeholders
• Comfortable managing logistics, schedules, and deliverables across multiple workstreams simultaneously
Preferred Qualifications:
• Experience in construction, facilities, automation, mission-critical infrastructure, or technical/industrial services industries
• Background supporting outside sales teams or senior account executives in a high-growth environment
• Experience with QBR processes, account planning, or client success frameworks
• Familiarity with proposal development and RFP response coordination
• Proficiency with reporting and analytics tools (Excel, CRM dashboards, or similar)
What Success Looks Like:
• Account Executives are consistently prepared for every client interaction—briefed, resourced, and supported without having to ask
• Client inquiries are acknowledged and routed within hours, not days—nothing falls through the cracks
• QBRs run on schedule with polished materials and clear follow-up actions, reinforcing Divcon’s professionalism with every account
• CRM data for assigned accounts is accurate, current, and trusted by Sales leadership for forecasting and decision-making
• Expansion opportunities within existing accounts are identified and surfaced proactively, contributing directly to pipeline growth
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