Who We Are
Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.
Together We Can Do Great Things® Every Person Matters® This Is More Than A Job®
Position Overview
The Banquet Houseperson plays a critical role in setting, maintaining, and resetting banquet and event spaces to ensure flawless execution for meetings, weddings, conferences, and special events. This role supports the Banquet and Events teams by preparing rooms, moving equipment, maintaining cleanliness, and responding quickly to event needs within a full-service hotel environment.
What You'll Do
Event Setup & Room Preparation
- Set up banquet rooms according to Banquet Event Orders (BEOs) and diagrams, including tables, chairs, linens, risers, staging, dance floors, podiums, audiovisual equipment, and décor items.
- Ensure all meeting and event spaces are clean, organized, and fully prepared prior to guest arrival.
- Place linens, water service, stationery, and amenities as required for meetings or events.
- Handle large and heavy items safely, including furniture, rolling equipment, and storage pieces.
During-Event Support
- Respond promptly to event-related requests from Banquet Captains, Event Managers, and meeting planners.
- Refresh meeting rooms by replenishing water, clearing used materials, and resetting supplies.
- Assist with lighting, temperature adjustments, and room reconfigurations during events as needed.
- Maintain cleanliness of hallways, service areas, and pre-function spaces throughout events.
Event Breakdown & Reset
- Break down rooms after events by clearing tables, folding and removing linens, stacking chairs, and storing equipment properly.
- Reset rooms for upcoming events in accordance with new BEO requirements.
- Ensure all equipment is returned to inventory storage clean, organized, and in working condition.
Equipment Care & Safety
- Operate and maintain equipment such as carts, lifts, staging platforms, and furniture safely and correctly.
- Report any damaged equipment, lost items, or maintenance needs to management promptly.
- Ensure safety signage is used when needed and workspaces remain hazard-free.
- Follow all hotel safety, security, and sanitation guidelines.
Team Support & Communication
- Work closely with Banquet Captains, Event Managers, Banquet Servers, and Engineering teams to ensure smooth event execution.
- Communicate any setup challenges, room discrepancies, or issues immediately.
- Support the team with additional tasks during peak business periods.
Additional Responsibilities
- Perform other duties as assigned to support banquet and hotel operations.
- Maintain reliable and consistent attendance as an essential function of the role.
What You'll Bring
Required Education & Experience
- High School Diploma or equivalent required.
Preferred Education & Experience
- Previous banquet, event setup, hospitality, or facilities experience preferred.
- Full-service hotel experience preferred.
- Experience handling equipment, furniture, or large-scale setups preferred.
Required Skills and Abilities
- Ability to lift, move, and transport heavy items, often up to 50 lbs.
- Strong attention to detail and ability to follow diagrams and written instructions accurately.
- Excellent teamwork and communication skills. Ability to communicate in Spanish preferred.
- Ability to work efficiently in a fast-paced, physically demanding environment.
- Strong organizational and time management abilities.
- Professional demeanor and commitment to hospitality service standards.
Licenses or Certificates:
- Food Safe Serve/Texas Food Handlers Certification
- TABC required and maintained
Other Qualifications
- Ability to work flexible hours including mornings, evenings, weekends, and holidays.
- Commitment to maintaining a clean, safe, and well-organized event environment.
Zachry Hotels offers an industry leading benefits package for our employees and their families.
- Medical, Dental, Vision and Life Insurance
- 401K, Paid Leave and Bonus Program
- Company-paid short-term and long-term disability insurance
- Employee assistance program
- Tuition Reimbursement
- And many more
We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
?Notice to Staffing Agencies
Zachry Hotels (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Zachry, including unsolicited resumes sent to a Zachry mailing address or email address, directly to Zachry employees, or to Zachry's resume database will be considered Zachry property. Zachry will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Zachry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Zachry's recruiting function to submit resumes, and then only in conjunction with a valid, fully executed contract for service and in response to a specific job opening. Zachry will not pay a fee to any Agency that does not have such an agreement in place. Agency agreements will only be valid if in writing and signed by Zachry's Human Resources Representative or his/her designee. No other Zachry employee is authorized to bind Zachry to any agreement regarding placement of candidates by Agency.
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