POSITION DESCRIPTION:
The Clinical Educator collaborates with leadership to create and implement clinical education programsaimed at improving the quality of patient care. A key responsibility involves training and supporting preceptors who onboard new clinical staff and students. Further, the Clinical Educator is instrumental in the ongoing evaluation and hands-on application of these educational initiatives directly within the clinical practices. The programs educate a wide range of clinical professionals, from student nurses and new graduates to experienced RNs, LPNs, and various levels of medical assistants.
ESSENTIAL JOB FUNCTIONS:
- Collaborates and assists Clinical Education Manager with program design and delivery of a broad range of Clinical Education’s programming to support competency development for IHA clinical staff.
- Helps develop and implement Clinical Education programs by conducting needs assessments/ surveillance.
- Assists in the evaluation of Clinical Education program’s quality.
- Coordinates and develops ongoing programming for clinical orientation, office-based clinical skills, train the trainer sessions with current and new preceptors, new equipment/procedures and annual competency sessions.
- Helps develop, teach and roll out training materials for critical clinical policies, projects, competency checklists for new clinical skills, and new equipment across the organization.
- Actively teaches clinical orientation, various clinical courses and annual competency sessions.
- Actively coordinates and teaches BLS training within IHA in accordance with AHA BLS standards.
- Conducts ongoing evaluation of clinical staff through audits, silent monitors and chart reviews to ensure skills meet IHA’s expectations.
- Assists with practice-based in-services and competencies (new protocol education, in-servicing on use of new equipment or technology, clinic-specific competencies.)
- Partners with Human Resources to continuously navigate potential students to become a part of the IHA clinical team.
- Develops clinical preceptors across IHA to ensure IHA’s clinical support staff are providing high quality care.
- Partners with clinical preceptors to teach clinical skills that are not performed at the office, and IHA standards which includes, but is not limited to, clinical policies, protocols and guidelines.
- Provides 1:1 support to preceptors to teach clinical skills based on the Clinical Education program’s course content and streamlines the program’s curriculums and any other new student programs.
- Actively teaches nurse mentor program and collaborates with nurse mentors to support student nurses enrolled in the Pathway to Nurse in IHA Program.
- Oversees and collaborates with the Clinical Education Trainer/Teacher- MA Programs.
- Partners with Compliance, Human Resources, and Quality & Performance Improvement to integrate critical competencies to achieve and maintain accreditation from certifying bodies.
- Supports top of license work for all nurses and top of scope practice for all MAs and CSAs within the organization.
- Assists with obtaining CEUs/ nursing contact hours for evidence-based IHA educational offerings.
- Maintains documentation to maintain accurate records and achievements (badges, certificates, etc.) for IHA educational offerings.
- Participates in quality improvement initiatives including training based upon evidence-based research.
- Attends relevant committees or groups that support work efforts.
- Supports multiple offices/departments, attends required meetings and training and participates in committees as requested.
- Performs related duties as assigned.
ORGANIZATIONAL EXPECTATIONS:
- Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the mission and values of Trinity Health Medical Group.
- Must be able to work effectively as a member of the Clinical Operations team.
- Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.
- Successfully completes all relevant organizational training and adheres to Trinity Health Medical Group standard of care as outlined in the Trinity Health Code of Conduct.
- Maintains knowledge of and complies with Trinity Health Medical Group standards, policies and procedures.
- Maintains general knowledge of Trinity Health Medical Group office services and in the use of all relevant office equipment, computer and manual systems.
- Maintains strict confidentiality in compliance with Trinity Health Medical Group and HIPAA guidelines.
- Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respects cultural differences.
- Uses resources efficiently.
- If applicable, responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.
MEASURED BY:
Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.
ESSENTIAL QUALIFICATIONS:
EDUCATION: Bachelor of Science-Nursing (BSN). MSN preferred.
CREDENTIALS/LICENSURE: Valid, unrestricted RN license in the State of Michigan; Valid BLS certification.
MINIMUM EXPERIENCE: Minimum of 3-5 years’ clinical, ambulatory care experience preferred.
POSITION REQUIREMENTS (ABILITIES & SKILLS):
- Maintains knowledge and skill with current trends in clinical assessment and health education.
- Has general understanding of adult learning principles and training methodologies.
- Must have a demonstrated ability to effectively facilitate an education session in a classroom setting or coaching 1:1; possesses solid communication skills to effectively respond to questions from a group of managers, clients, customers and the general public.
- Must have the ability to lead and facilitate quality improvement initiatives and evaluate outcomes of interventions and effectiveness of the improvements.
- Excellent communication skills in both written and verbal forms, including proper phone etiquette. Ability to speak before groups of people, in-person or virtually.
- Independently motivated with proven ability demonstrate initiative and excellent follow-through on initiatives.
- Knowledge of patient care procedures and organizational policies related to position responsibilities.
- Knowledgeable in medical terminology.
- Ability to perform mathematical calculations during the course of performing basic job duties.
- Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, email, e-learning, intranet, Microsoft Word, Excel, PowerPoint and computer navigation. Ability to use other software and audiovisual equipment as required while performing the essential functions of the job.
- Ability to be adaptable and flexible, to work independently and collaboratively in a team-oriented environment; displays courteous and friendly demeanor.
- Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, family members, vendors, external customers and community groups. Possesses highly engaging and collaborative style in working cross-functionally. Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participates in their resolution.
- Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.
- Good organizational and time management skills to effectively juggle multiple priorities and time constraints with minimal direction.
- Demonstrates effective critical thinking, project management and facilitation skills.
- Ability to exercise sound judgement and problem-solving skills. Must have a high degree of autonomy and decision-making capacity. Judgment will be necessary as each case is unique and specific policies and procedures will not be established for each activity.
- Ability to handle patient and organizational information in a confidential manner.
- Knowledge of the compliance aspects of clinical care and patient privacy and best practices in medical office operations.
- Ability to travel to other office/practice sites and meeting and training locations.
- Successful completion of IHA competency-based program and TB Trainer Certification within introductory and training period.
MINIMUM PHYSICAL EXPECTATIONS:
- Physical activity that often requires sitting or standing, keyboarding, filing and phone work.
- Physical activity that often requires extensive time working on a computer.
- Physical activity that sometimes requires walking, standing, bending, stooping, reaching, climbing, kneeling and/or twisting.
- Physical activity that sometimes requires lifting, pushing and/or pulling under 30 lbs.
- Specific vision abilities required include close vision, depth perception, peripheral vision and the ability to adjust and focus.
- Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
- Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.
MINIMUM ENVIRONMENTAL EXPECTATIONS:
This job operates in a medical facility and requires regular walking to various locations around the hospital/clinic. Employees will be working where there is patient care equipment. Hazardous materials, including bloodborne pathogens and bodily fluids are also present. Exposure to sharps, x-rays, patients' conditions and some unpleasant sights, smells and contagious diseases is possible. This position requires significant interaction with people (many of whom are scared, hurt and/or ill) which can be stressful and result in competing priorities.
