Position Title: Salesclerk – Fishing
Reports To: Department Manager
Job Summary
The primary responsibility of the Salesclerk is to create for the customer with a positive shopping experience through welcoming greeting, sharing of relevant knowledge and experience, and effective presentation of merchandise.
Essential Duties
- Ensures that each customer receives outstanding service by providing a friendly environment which includes greeting and acknowledging every customer in a positive, personable manner
- Works with the Fishing Department Manager to execute opportunities to build Green Top’s fishing business
- Interacts with the public that encourages greater participation in fishing and support of Green Top
- Guides customers to desired merchandise or connects them to more knowledgeable co-workers
- Maximizes opportunities to sell related merchandise
- Handles customer purchases, returns, exchanges, merchandise credits, check authorizations, rain checks and discretion discounts (for example, price matches and employee sales)
- Completes all POS transactions according to company policies and procedures
- Completes all required paperwork in a neat, careful and timely manner
- Resolves customer concerns in manner that respects customer while following accepted operating guidelines
- Stamps, marks, tags or otherwise assigns price to merchandise
- Maintains orderly display of merchandise on shelves, end caps, counters and other areas
- Maintains up-to-date knowledge of store layout and merchandise locations
- Supports company’s loss control efforts through diligent observation of customer behavior and purchases
- Keeps assigned area clean and neat
- Performs other duties as required or directed
Essential Physical Requirements
- Ability to move or handle merchandise and supplies weighing 0-50 pounds
- Ability to stoop, bend, reach, push, pull and move merchandise as necessary
- Ability to hear pages, telephone conversations and general announcements
- Ability to move around the store as necessary to assist customers
- Ability to recognize and identify merchandise and read necessary reports
- Ability to work a varied schedule as business conditions dictate
- Ability to stand an entire work shift
- Ability to handle bait (Fishing Section)
Knowledge, Skills & Abilities
- Knowledge of basic loss prevention techniques
- Basic math skills: adding, subtracting, multiplying, dividing
- High degree of situational awareness
- Ability to use multi-line phone system
- Ability to make change without register assistance
- Ability to communicate verbally and in writing using English language
- Ability to establish appropriate priorities while multi-tasking
- Ability to analyze problems and apply sound solutions
- Ability to efficiently and accurately access, input, modify and print information through POS register system
- Ability to communicate and work effectively with co-workers and customers
- Ability to retain company and customer information in confidence
- Ability to process stress in a positive manner
Qualifications
- High school diploma or GED
- Applicable experience with products similar to those in the department
- Prior retail sales experience (preferred)
PI40ec0fd9c165-37437-40108755
