The Salesclerk for the Electronics will create a positive shopping experience for customers through a welcoming greeting, sharing relevant knowledge and expertise, and effectively
presenting merchandise. In addition, the Salesclerk in this role is responsible for maintaining an organized and visually appealing merchandise display. The individual will also collaborate with
the team to manage inventory and support product promotions to drive sales performance.
Reports To: Department Manager
Essential Duties:
- Ensures that each customer receives outstanding service by providing a friendly environment which includes greeting and acknowledging every customer in a positive, personable manner
- Maximizes opportunities to sell related merchandise
- Handles customer purchases, returns, exchanges, merchandise credits, check authorizations, rain checks and discretion discounts (for example, price matches and employee sales)
- Completes all POS transactions according to company policies and procedures
- Resolves customer concerns in manner that respects customer while following accepted operating guidelines
- Stamps, marks, tags or otherwise assigns price to merchandise
- Maintains up-to-date knowledge of store layout and merchandise locations
- Supports company’s loss control efforts through diligent observation of customer behavior and purchases
- Keeps assigned area clean and neat
Essential Physical Requirements
- Ability to move or handle merchandise and supplies weighing 0-50 pounds
- Ability to stoop, bend, reach, push, pull and move merchandise as necessary
- Ability to hear pages, telephone conversations and general announcements
- Ability to move around the store as necessary to assist customers
- Ability to recognize and identify merchandise and read necessary reports
- Ability to work a varied schedule as business conditions dictate
- Ability to stand an entire work shift
Knowledge, Skills & Abilities:
- Knowledge of basic loss prevention techniques
- High degree of situational awareness
- Ability to communicate verbally and in writing using English language
- Ability to establish appropriate priorities while multi-tasking
- Ability to analyze problems and apply sound solutions
- Ability to efficiently and accurately access, input, modify and print information through POS register system
- Ability to communicate and work effectively with co-workers and customers
- Ability to retain company and customer information in confidence
- Ability to process stress in a positive manner
Qualifications
- Applicable experience with products similar to those in the department
- Must have knowledge/experience with marine electronics including installation
- Prior retail sales experience (preferred)
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