Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Housekeeping Manager for the Stoneridge Mountain Resort, Canmore, AB!
Job Purpose:
To maximize customer satisfaction by providing neat and clean guest rooms. Take every opportunity to amaze the guests.
Essential Functions - Tasks
- Set day assignments managing tasks and time management for the team
- Complete biweekly schedule, adjusting for business levels and day off/vacation requests
- Supervises time management for associates
- Verify and complete daily input of payroll hours
- Coordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, checkout rooms, expected check-out rooms, etc.
- Ensures that all rooms have been cleaned by checking room worksheets at the end of the day – updating in computer and notifies front desk accordingly
- Supervises the completion of short notice requests for room changes
- Inspects all check out/stay over rooms after they are made up to ensure they are cleaned to Company standards.
- Assists room attendants to clean rooms when necessary to ensure rooms are ready for arrivals
- Keeps record of room checkouts/stay overs, room attendants that was assigned to each room
- Track additional tasks in rooms, weekly, monthly quarterly, annually
- Track and train in Bed Bug Training and schedule
- Track mattress flipping and rotation
- Coordinates housekeeping work with related departments such as front desk, maintenance
- Monitor storage closets for cleanliness, adequate supplies, and linen
- Assures carts are properly stored and vacuum cleaners are emptied at the end of each day
- Reports maintenance issues regarding replacement or repair of furniture, fixtures, vacuums etc.
- Responsible for training, development, safety training and direction of new department associates
- Ensure all Housekeeping quality standards, policies and procedures are consistently applied.
- Take every opportunity to amaze the guests
- Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied
- Ensure all Housekeeping quality standards, policies and procedures are consistently applied.
- Conduct monthly inventory of all linen and keep records
- Submit monthly/weekly orders for; cleaning supplies, unit supplies and linens
- Perform other assignments as directed by the General Manager
- Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.
Supportive Functions
Teamwork Skills
- Be an enthusiastic, helpful and a positive member of the team
- Be professional, responsible, and mature in conduct and behavior
- Be understanding, encouraging and friendly with all co-workers
- Be self-motivated and use time wisely
- Communications with each department
- Respond positively to new ideas
- Maintains confidentiality of persons concerns, performance, issues
- Does not participate in department / hotel gossip
- Openly accept critical/developmental feedback
- Maintain effective communication through the use of meetings, tracking and bulletins
- Be available to help other departments in emergency situations
Safety and Security Skills
- Maintenance of Lost and Found
- Properly handle and account for keys
- Is knowledgeable of and ensures that blood borne pathogen procedures are being followed
- Be knowledgeable of policies regarding emergency procedures and security concerns
- Ensure protection of guests’ room numbers and policies regarding guest room access procedures
Education and Experience
- High school or equivalent education required.
- Minimum of three years housekeeping experience with at least one year in housekeeping supervisory role.
Specific Job Knowledge, Skills and Abilities -Administrative
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
- Must be able to speak, read, write and understand the primary language(s) used in the workplace.
- Must be able to read and write to facilitate the communication process.
- Requires good communication skills, both verbal and written.
- Must possess basic computational ability.
- Must possess basic computer skills.
- Extensive knowledge of the hotel, its services and facilities.
- Working knowledge of federal, provincial and local laws governing labour standards, civil rights, occupational safety and health, wage and hour issues, and labor relations.
Physical Requirements
- Walking and standing are required for close to 100% of the working day. Length of time of these tasks may vary from day to day and task to task.
- Position requires walking and giving direction most of the working day. Length of time of these tasks may vary from day to day and task to task.
- Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
- Must be able to lift up to 15 lbs on a regular and continuing basis.
- Must be able to push and pull carts and equipment weighing up to 250 lbs. on occasion.
- Must be able to exert well-paced ability in limited space.
- Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
- Requires manual dexterity to use and operate all necessary equipment.
Other Job Requirements
- All associates must maintain a neat, clean and well-groomed appearance per Company Standards
- Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
- Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings are required.
- Upon employment, all associates are required to fully comply with the Company’s rules and regulations for the safe and effective operation of the hotel facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
This job description is not an “all-inclusive’ list of the duties and responsibilities of this position or of the skills and abilities required to perform this position. I acknowledge below that I have received a copy of my job description, and I am able to perform the essential functions of the position:
What we can offer you:
- Salary $54,000 to 56,000 per annum
- Health, vision, and dental insurance
- RRSP with Company Match
- Vacation and Sick Pay
- Paid Holidays
- Employee Assistance program
- Hotel discounts within Portfolio
- Discount programs for shopping, travel, tickets and more.
- Access to our Talent team to help you reach your career growth goals.
Compensation details: 54000-56000 Yearly Salary
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