Sales Retention SpecialistUS-MA-Northborough
Job ID: 2026-4495
Type: Full-Time
# of Openings: 1
Category: Inside Sales
TFL Call Ctr MA
OverviewEsler Companies | Renewal by Andersen is looking to hire a Sales Retention Specialist to join our growing team. You’ll play a key role in understanding customer needs and helping re-establish opportunities when a sale is cancelled.
Last year alone, we celebrated more than 50 internal promotions, and we continue to grow. If you’re motivated, energetic, and ready to make an impact, we want to hear from you.
Responsibilities- Contact homeowners to uncover the reason for a cancelled sale.
- Use structured questions to understand concerns and help reduce customer resistance.
- Recommend and schedule followup inhome visits when appropriate.
- Communicate clearly and empathetically with homeowners to determine needs and create positive experiences.
- Meet or exceed appointment goals within established guidelines
- Deliver worldclass service to every prospect, customer, and teammate.
- Accurately enter customer data into our system.
Qualifications- At least 4 years of successful phonebased sales experience.
- Strong followthrough and a reliable, fastpaced work style.
- A sense of urgency and consistent ability to deliver results.
- Excellent communication, empathy, and relationshipbuilding skills.
- Comfort in a highenergy environment with constant activity.
- Adaptability and a willingness to both give and receive feedback.
- Strong organization and prioritization abilities.
Benefits
- Medical, Dental, and Vision Insurance
- Teammate Assistance Plan
- Tuition Reimbursement
- 401k with 50% match up to 6% of your annual pay
- Paid Time Off
- Company Paid Holidays
- Paid Volunteer Time
- And more!
Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.
THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY
Renewal by Andersen is the full-service window-replacement division of 120+ year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience. Esler Companies is the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas.
We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.
Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.
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Compensation details: 75000 Yearly Salary
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