About Scene Health
Scene’s 360° model of care enhances the gold standard of medication adherence, Directly Observed Therapy. Combining personalized video coaching, education, and motivational content, we bring healthcare professionals, patients, and their families together to solve the $500B medication non-adherence problem. Our mobile app allows patients to connect with a care team of pharmacists, nurses, and health coaches through daily video check-ins, anytime and anywhere. We make it fun for patients to stay on top of their medications, help them address medication challenges, and empower them to improve their health by addressing barriers to adherence related to social determinants of health.
Reports to: Vice President of Operations
About the RoleThe Director of Clinical Engagement and Operations will be the driving force behind building, managing, and scaling a high-performing clinical organization that delivers exceptional, patient-centered care through Scene’s asynchronous video-based engagement platform. This role is accountable for ensuring that every patient interaction -- particularly video-based touchpoints -- meets Scene’s Engagement Standards for quality, consistency, empathy, and impact.
This role centers on people leadership, operational discipline, and accountability, with a strong emphasis on driving innovative, high-quality asynchronous video engagement at scale.
You will oversee the strategy, structure, and day-to-day operations of Scene’s clinical programs, with a primary focus on leading and developing a growing team of nurses, pharmacists, health coaches, and clinical support staff.
You will own clinical engagement and retention outcomes, with direct accountability for patient participation, continuity in care, and sustained medication adherence delivered through asynchronous video. This role is responsible for setting clear expectations for how clinical teams engage patients via asynchronous video, while also driving innovation in how video is used to motivate, retain, and support patients over time. This role is accountable for ensuring care delivery is consistent, compliant, and aligned with Scene’s Engagement Standards, and for continuously evolving those practices as the platform and patient needs grow. You will embed these standards into hiring, training, performance management, and quality assurance—making them foundational to how the clinical team operates every day.
This hands-on leadership role blends operational rigor with compassionate team development to build a strong, values-driven clinical culture and to improve retention in care and long-term patient engagement. You will lead teams delivering Video Directly Observed Therapy (VDOT), video-based medication engagement and health coaching, pharmacy services (including MTM and CMRs), and other clinical interventions delivered through Scene’s platform, while fostering a department where clinicians feel supported, accountable, and proud of the care they provide.
Key Responsibilities
Strategic Leadership & Engagement Standards
Develop and articulate a clear vision for clinical operations that aligns with organizational goals for quality, patient outcomes, asynchronous video engagement, innovation, and operational performance.Lead the strategy and execution for Scene’s clinical operations, ensuring the program consistently meets or exceeds Scene’s Engagement Standards across all patient-facing video interactions.
Own the evolution of how asynchronous video is used to engage and retain patients, identifying opportunities to innovate, test, and scale new engagement approaches that improve adherence and continuity of care.Establish, operationalize, and enforce clinical standards, protocols, and workflows that define high-quality asynchronous video engagement and care delivery. Translate strategic goals into actionable operating plans, team structures, staffing models, and performance expectations.Partner closely with internal stakeholders (e.g., Enrollment, Customer Success, Growth, Product) to ensure clinical programs are launched, optimized, and scaled with operational excellence.Serve as a clinical voice in product and workflow design, recommending enhancements that improve team efficiency, video quality, and patient experienceRepresent the team and the company at external meetings or events.
People Leadership & Performance Management
Lead, mentor, and grow a diverse clinical team—including nurses, pharmacists, health coaches, and support staff—while fostering a mission-driven, patient-first culture.Build and implement performance management frameworks that explicitly measure the quality and effectiveness of
asynchronous video engagement, including clarity of communication, empathy, adherence support, and clinical accuracy. Set clear expectations for how clinicians show up on video and coach teams to continuously improve engagement techniques, holding individuals accountable to Scene’s Engagement StandardsProvide regular, structured feedback and coaching to ensure individuals and teams are meeting expectations.Partner with supervisor and human resources to design and execute training, hiring strategies, competency assessments, and succession plans that support team growth and retention.Own patient engagement and retention KPIs. Oversee staffing models, scheduling, and coverage to ensure service levels, turnaround times, and engagement and retention targets are consistently met.
Operational Discipline & Quality Assurance
Implement and maintain rigorous QA programs that evaluate clinical quality, protocol adherence, and video engagement effectiveness across all programs.Monitor performance in real time; identify engagement, quality, or compliance gaps and implement corrective action plans quickly and consistently.Standardize SOPs, escalation pathways, and workflows to create clarity and reduce variability in clinical delivery.Ensure accurate and timely documentation of services to support billing, reporting, and compliance.Use operational platforms (e.g., Salesforce, Talkdesk, Scene’s platform) to monitor performance, track KPIs, and inform decision-making.Analyze performance data to identify trends, opportunities for engagement innovation, and areas requiring targeted intervention, training, or workflow redesign.
About You
You are a strong people manager who builds high-performing teams through structure, clarity, and accountability.You set a high bar and enjoy coaching teams to excellence—using direct, candid feedback and clear expectations to help people grow and perform at their best.You bring an
entrepreneurial mindset and forward momentum, unafraid to tackle hard problems, challenge assumptions, and make tough decisions in service of better outcomes.You are operationally disciplined and comfortable making tough decisions when needed.You are passionate about creating meaningful patient experiences and empowering your team to deliver them.You are comfortable
showing up on camera yourself—modeling high-quality asynchronous video engagement, communicating with and inspiring your team through video, and leading by example.You thrive in a fast-paced, mission-driven environment, and can balance strategic thinking with hands-on execution as the organization scales.
Required Qualifications
Clinical background (e.g., Nurse, Pharmacist, Licensed Clinical Social Worker, or equivalent).10+ years of progressive leadership experience leading clinical teams, including in technology-enabled and digitally delivered care models.Proven success in building team structures, implementing performance frameworks, and managing clinical and engagement metrics.Experience developing and enforcing clinical protocols, QA programs, and quality standards within scalable, tech-driven models of care.Strong data and technology fluency, with hands-on experience using digital tools to manage operations and drive performance.Experience working in technology-enabled or digital clinical environmentsBachelor’s degree required.
Preferred Qualifications
Experience leading digital health or virtual care programs, especially those leveraging asynchronous engagement.Experience working in a startup or health tech company.Experience partnering with hospitals, health plans, or public health organizations on quality improvement initiatives.Advanced degree (e.g., MBA, MPH, MScN)Spanish language capabilities
Why Join Us?
Benefits & Perks
Competitive salary rangePaid vacation, paid sick leave, plus paid holidaysHealth, dental, vision, short and long-term disability401K retirement savings plan
The biggest perk is that you will be working on a game-changing solution in healthcare with people who are talented, motivated, and passionate. Scene has impacted thousands of lives to date, but you will be integral in scaling that impact.
Work remotely while making a tangible impact on patients’ lives.Be part of an innovative healthcare solution addressing a $500B medication adherence challenge.Collaborate with passionate professionals across healthcare, technology, and public health sectors.Professional development and growth opportunities within a rapidly scaling company.
If you are a compassionate, tech-savvy healthcare professional with a passion for patient engagement and medication adherence, we want to hear from you! Apply today to join us in transforming healthcare and empowering patients toward better health outcomes.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.
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