Position Summary
This position is responsible for the most efficient, highest quality customer experiences to Wind River Environmental’ s drain customers. You will complete all drain cleaning, jetting and cable work related to commercial and residential service calls.
Essential Duties and Responsibilities
- Provide effective communication between customers and Wind River Environmental.
- Provide camera service for mainline stoppage.
- Educate and assist customers on the importance of drain repair and replacement.
- Explain reasons for blockage and illustrate how you will resolve the issue.
- Work alongside customer service and dispatch to ensure overall success of the business.
- Protect drain cleaning and camera equipment and keep a well inventoried truck.
- Participate actively in all training exercises, team meetings, and safety discussions.
- Completion and submission of quote and service paperwork to management.
- Respond to trouble/emergency calls in a timely manner.
- Follow all Wind River Environmental service protocols.
- Must be able to work overtime including weekends and holidays if needed
- Must be able to work on-call rotations as needed
- Must comply with all FMCSA and DOT regulations if applicable
- Must practice safe work methods to remain accident and injury free.?Must have the ability to recognize hazards inherent in routine and non-routine tasks and make adjustments to avoid loss, injury or accident.?
- Required to wear Personal Protective Equipment (PPE) appropriate to your job.
- Other duties as assigned by management????
Work Environment
- You are regularly exposed outside weather conditions, non-hazardous fumes and noise
- Must be comfortable working independently
- Interaction with customers
Knowledge, Skills, and Abilities
- Ability to read and interpret documents including Company policies and procedures, safety rules, operating and maintenance instructions, maps and road signs.
- Ability to speak, cooperate and communicate effectively with customers, co-workers and management.
- Ability to work independently and manage pressure to meet deadlines.
- Basic computer literacy including email and internet skills.
- Ability to perform basic math functions.
Compensation details: 27-30 Hourly Wage
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