Join a Team Thats Moving MountainsLiterally.
At Moving Mountains, we dont just manage luxury vacation homeswe elevate experiences. With nearly 200 exceptional properties across Colorados most sought-after mountain destinationsSteamboat Springs, Vail, Beaver Creek, and Breckenridgewe are proud to be a market leader in high-end vacation rental management.
Our commitment to excellence isnt just for our guests and homeownersit extends to our team. In 2023, we earned an honorable mention in Outside Magazines Best Places to Work, placing us among the top 100 workplaces in the nation, based on our employees feedback.
If you're passionate about hospitality, thrive in a high-performance environment, and want to be part of a company that values both professionalism and peopleyou just found your next adventure.
JOB TITLE: Quality Assurance Specialist
SUMMARY: The QA Specialist communicates with multiple departments; operations, front desk, housekeeping, and reservations in organizing and executing critical day-to-day functions in luxury properties. The QA Specialist will help optimize quality control through accuracy, timeliness, and communications to best serve our guests, owners, and vendors. This is a fun and exciting position requiring knowledge of all aspects of hospitality operations for someone who enjoys working independently. This is the perfect role for a trustworthy person and good communicator who enjoys focusing on the details to enhance a guest or owner stay. The position requires working weekends.
DUTIES AND RESPONSIBILITIES:
*Strong understanding of computers and Microsoft Outlook, Word and Excel. Knowledge of or willing to learn reservations software, Salesforce and Breezeway programs.
*Performs property checks, pre-arrival, post-departure, including housekeeping quality control checks
*Assist with organization of linens, restocking inventory and distribution of consumables
*Perform, coordinate and document home amenity and kitchen inventories
*Assist with prepping new properties
*Asists with receipt and invoice billing to homeowners
*Any additional reasonable requests as directed by management
Knowledge of Moving Mountains-Become familiar with the inventory of all homes, components, and amenities. Understanding and commitment to the goals of Moving Mountains to provide the very best vacation experiences possible to our guests.
SUPERVISORY RESPONSIBILITIES:
This job has no supervisor responsibilities.
DESIRED SKILLS AND EXPERIENCES:
Must have and maintain a clean driving record to be added to our insurance and to drive company vehicles.
Qualifications: High school diploma or general education degree (GED).
Work Experience: 2 years or more property maintenance experience and/or training, or equivalent combination of education and experience.
General Knowledge: Property Management, attention to detail, customer service, multi-tasking, Computer skills
Company Culture: Ability to work within the MM team and adhere to our company code and culture.
Flexibility: Demonstrates a willingness to assist in any role within the organization in times of need. Flexible working hours and ability to regularly work on weekends.
Adaptability: Demonstrates a willingness and ability to change as new systems are implemented.
Certificates, licenses and registrations required: Must have a valid drivers license or CDL with a clean driving record and must maintain a clean driving record. Confidence in driving large vehicle including shuttles and towing trailers.
Communication: Must possess excellent customer service skills, communication and interpersonal skills.
Diversity: Ability to work with a diverse team and clientele.
Attitude: Personable and able to deal with variety of personality types. Positive attitude to solving problems.
Multi-tasking: Ability with logistics and coordination of simultaneous assignments
Work Ethic: Deadline driven, detail oriented and able to work autonomously but also as a team player.
Teamwork: Ability to interact positively with supervisor, management, coworkers, owners and guests.
PHYSICAL DEMANDS AND WORK ENVIORNMENT:
Frequently required to stand and walk, talk and hear
Frequently required to climb, balance, bend, stoop, kneel or crawl
Continually required to utilize hand and finger dexterity
Continual exposure to wet and/or humid conditions (non-weather)
Continually exposure to outside weather conditions
Continually exposure to extreme heat or cold (non-weather)
The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensation details: 25-27 Hourly Wage
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