Dext Capital is a national, innovative financial services company headquartered in the Portland metro area. Dext offers an exceptional culture and countless opportunities for growth and advancement. We are seeking a motivated individual to join us as a Collections Team Lead.
This role is a key leadership position within the Dext Corporate Collections and Customer Service Team. The ideal candidate will bridge the gap between daily operations and strategic management, possessing superior interpersonal skills and a proactive approach to process improvement
Job Duties/Responsibilities:
- Lead, coach, and supervise a team of collections specialists focused on defaulted equipment finance accounts.
- Drive daily, weekly, and monthly performance metrics to meet or exceed recovery and resolution targets.
- Review delinquent and defaulted accounts, develop collection strategies, and assist with complex negotiations and settlements.
- Ensure compliance with all applicable laws, regulations, and internal policies related to collections and asset recovery.
- Monitor call quality, documentation, and account notes to ensure consistency and accuracy.
- Collaborate with credit, legal, asset management, and operations teams to resolve escalated or high-risk accounts.
- Identify process improvements and implement best practices to enhance recovery rates and operational efficiency.
- Provide regular reporting on team performance, trends, and portfolio risk to management.
Experience Requirements:
- 3+ years of collections experience, preferably in equipment finance, leasing, or commercial lending.
- Prior experience in a lead, supervisor, or team management role.
- Strong understanding of default management, settlements, charge-offs, and asset recovery processes.
- Excellent negotiation, communication, and conflict-resolution skills.
- Proven ability to motivate, coach, and hold team members accountable.
- Working knowledge of collections compliance requirements (FDCPA, UCC concepts, etc., as applicable).
- Comfortable using CRM and collections systems to track performance and accounts.
Characteristics:
- Strong analytical and problem-solving skills with the ability to analyze customer accounts and guide decision making.
- Excellent written and verbal communication skills.
- Proven ability to thrive in a fast-paced environment.
- A positive, customer service-oriented attitude with an emphasis on team motivation and adaptability.
The pay range for this role is:55,000 - 75,000 USD per year(Headquarters)
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