Position: CarhopImmediate Supervisor: Manager on Duty (MOD)
Status: Nonexempt
Position Summary: This position serves product to guests.
Essential Job Duties:- Ensure that product meets operational, quality, and appearance standards before being delivered to guests
- Deliver product to guests by carrying and balancing a tray weighing up to 25 pounds
- Provide friendly, quick, and polite service to guests
- Promptly respond to guest requests
- Report customer complaints/issues to MOD
- Assist guest with payment
- Make accurate change quickly and efficiently
- Clear trays and trash from guests' vehicles, patio, drive-thru, and parking lot
- Comply with all company policies, procedures, and operational standards
- Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
- Regular attendance
ADDITIONAL DUTIES:
- Report employee complaints/issues to MOD
- Move and stock food product weighing up to 50 pounds
- Skating Carhop:Complete Skating Carhop training requirementsPerform duties while on roller skates
- Perform other job-related duties as assigned or required
Time/Shift Expectations: Irregular hours; nights; weekends; and holidays
Qualifications and Job Requirements:
- Knowledge/SkillsGeneral restaurant or retail knowledgeBasic math and reading skillsEffective verbal and written communication skillsAbility to follow directionsCustomer service and multi-tasking skills
Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, lifting, and skating (for Skating Carhops) in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions
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