The Role at a Glance This role leads and coordinates complex workplace, logistics, and final-mile delivery solutions at Hilldrup, you’ll serve as the primary client contact while working with vendors, storage, transportation, and delivery operations. Balancing strategic oversight with hands-on coordination, you’ll ensure operational efficiency, accurate documentation, issue resolution, and exceptional customer experiences across commercial moves, storage projects, and home delivery services. How You’ll Contribute You’ll help coordinate end-to-end workplace, logistics, and final-mile delivery solutions for Hilldrup, you serve as the primary point of contact for clients, ensuring a seamless, professional experience while aligning internal teams, agents, and service partners. Your role blends hands-on coordination with strategic oversight to ensure each move, storage project, or delivery meets customer expectations and Hilldrup’s service standards. You’ll help with commercial moves and storage projects by receiving and updating orders, coordinating origin and destination services, monitoring ETAs, and maintaining accurate documentation for billing and reporting. You proactively identify and resolve issues, communicate status updates clearly, and ensure all records are complete and accurate. You may also support client presentations, conduct occasional site visits, and provide after-hours support for assigned accounts as needed. You will contribute initiatives across workplace solutions, logistics, and delivery services. You will partner with sales, operations, and technology vendors, use route optimization and logistics tools effectively, and remain flexible to support evolving business needs while upholding Hilldrup’s values and commitment to exceptional service. Qualifications and Skills Education/Work Experience High school diplomaTwo to three years of customer service experience Skills Customer service and client relationship managementStrong verbal and written communicationCross-functional collaboration and teamworkProject and logistics coordinationProblem-solving and proactive issue resolutionOrganizational and time management skillsAttention to detail and documentation accuracyLeadership and team supportStrategic thinking and operational planningAbility to manage multiple priorities simultaneouslyData tracking, reporting, and performance measurementFamiliarity with route optimization and logistics toolsMicrosoft Office proficiencyFlexibility and adaptability in a fast-paced environment Hilldrup is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Incumbents offered this position must successfully complete a background and drug test to continue with employment.Compensation details: 24-28 Yearly Salary
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