Patient Care Coordinator
San Juan Capistrano, CA
About Us:
Dermacare offers a unique opportunity to join a distinguished team of professionals dedicated to excellence in aesthetic medicine. We are an exciting and well-established medical aesthetics practice in North San Diego County. With locations in Rancho Bernardo, Carlsbad, San Juan Capistrano, Encinitas, and Mission Valley. Dermacare offers a range of professional skincare and minimally invasive cosmetic treatments, including Botox®, dermal fillers, laser skin rejuvenation, body shaping, and more.
In 2021, Dermacare joined a larger network of brands under the Aesthetic Partners portfolio and is continuing its growth trajectory with successful and like-minded practices. Aesthetic Partners has a strong culture of sharing best practices, providing ongoing training, and leveraging the resources of the portfolio to help each brand grow. As a company, Aesthetic Partners strives to hire talented and professional individuals across our brands and invest in their continued professional development.
Job Summary:
The Patient Care Coordinator (PCC) serves as Dermacare’s Location Sales Manager—the in-clinic leader responsible for driving patient conversion, retention, and revenue performance. This role blends patient education with sales leadership: the Coordinator consults with patients to develop personalized treatment plans while coaching and inspiring the front office team to meet and exceed defined sales goals.
The PCC will also take on a significant Business Development function, spending non-clinic days actively generating top-of-funnel growth. This includes community outreach, grassroots brand building, networking, partnership cultivation, event participation, and independent execution of a business development plan. The ideal candidate is energized by meeting new people, creating community visibility, and driving measurable lead generation without requiring step-by-step direction.
The PCC will also support anchoring the patient experience, owning consultations, and driving conversion and retention through exceptional communication, education, and service.
Strong communication skills, natural relationship-building ability, self-motivation and genuine excitement about aesthetics are essential.
Essential Skills and Abilities:
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Demonstrated leadership and coaching ability, supporting team members through consultative sales coaching and modeling professionalism, confidence, and integrity in every interaction.
Strong patient-centered approach and proven sales expertise with the ability to drive patient conversions through education, relationship building, and trust-based communication.
Entrepreneurial and self-directed, capable of independently executing community outreach and business development activities with confidence.
Strong communication and collaboration skills, fostering effective relationships with leadership, providers, and cross-functional departments to achieve shared goals.
Analytical and goal-oriented mindset with the ability to monitor KPIs, interpret data, make informed recommendations and implement data-driven improvement strategies.
Highly organized and adaptable, capable of managing multiple priorities independently with minimal supervision in a fast-paced environment.
Dedicated to confidentiality, compliance, and ethical standards, ensuring adherence to HIPAA and all applicable California regulations.
Proficient in patient management and CRM systems, and comfortable leveraging technology for scheduling, reporting, and follow-up workflows.
Key Responsibilities:
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Business Development & Community Outreach:
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Develop and execute a proactive business development plan to drive local awareness and top-of-funnel patient generation.
Conduct grassroots outreach expanding community presence including visiting local businesses, attending community and networking events, building relationships with partners and service providers, and identifying strategic partnership opportunities to expand brand awareness.
Establish and nurture referral relationships with complementary businesses, community groups, and potential partners.
Represent Dermacare at events, pop-ups, and local engagements to promote services and drive leads with professionalism and enthusiasm in all interactions.
Collaborate and coordinate with the Marketing team to align on initiatives, campaigns, and brand voice while independently executing community-facing activities.
Track outreach activity, lead generation, event participation, and BD-related KPIs to measure impact and refine strategy.
Coordinate with Brand Director and Marketing team to align BD efforts with promotional campaigns and brand initiatives.
Sales Leadership & Coaching:
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Lead daily sales huddles and end-of-day recaps to review performance and plan ahead.
Coach front office and patient-facing staff in consultative sales and closing techniques.
Coordinate cross-training to ensure consistent value communication and conversions.
Patient Consultations & Conversion:
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Conduct or support consultations to develop clear, evidence-based treatment plans.
Promote appropriate packages, memberships, and products to support long-term outcomes.
Oversee follow-up for quotes, unscheduled consults, and dormant patients.
KPI Management & Reporting:
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Track and report on key performance indicators as defined by leadership.
Review results regularly to identify trends, opportunities, and areas for improvement.
Monitor BD-driven and in-clinic conversion metrics to ensure measurable growth.
Patient Experience & Retention:
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Model a concierge-level patient experience characterized by warmth, professionalism, and proactive communication.
Monitor patient satisfaction through survey tools and feedback systems to recognize successes and address concerns.
Drive rebooking and continuity through timely, personalized follow-up.
Collaboration & Communication:
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Partner with medical, operations, and marketing leadership to align on promotions, campaigns, and growth priorities.
Communicate trends, barriers, and patient feedback to ensure seamless coordination between clinical and administrative teams.
Maintain ongoing communication regarding BD efforts, partnership opportunities, and community insights.
Administrative & Compliance:
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Maintain accurate consultation, sales, and follow-up documentation in designated systems.
Ensure compliance with HIPAA and all regulatory requirements.
Leadership, Influence, & Performance Expectations:
The Patient Care Coordinator leads through influence, setting the tone for patient experience, team collaboration, and community presence. This role models professional communication, supports consultative sales coaching, and contributes directly to a warm, efficient, and patient-centered culture.
Success in this role is demonstrated through:
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Positive, trust-based patient interactions that emphasize education, integrity, and relationship-building.
Daily leadership presence including supporting morning huddles, offering real-time feedback, and encouraging collaborative problem-solving.
Effective coaching of front office and patient-facing team members to strengthen communication, rebooking, and service consistency.
Reliable follow-through in conversion workflows, BD activities, and patient communication.
Strong partnerships with providers, the Location Manager, Regional Director, and Marketing to ensure clarity, alignment, and shared success.
Demonstrated ability to independently generate patient volume through sustained BD activity in the pre-scale period.
Success in this position is measured not only by revenue and rebooking performance, but also by the ability to support a positive team environment, uphold Dermacare’s brand values, and maintain a patient-first experience. As part of the Aesthetic Partners network, Dermacare operates within a shared culture of collaboration and excellence. The PCC contributes to this standard by modeling professionalism, encouraging team cohesion, and reinforcing that we win as one team.
Education & Experience:
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College degree preferred
2–4 years of experience in sales or leadership, preferably in medical aesthetics, wellness, or related fields.
Demonstrated success in team coaching and sales performance.
Proficiency with patient management or CRM systems.
Physical Requirements:
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Prolonged computer and phone use.
Occasional standing, walking, bending, and lifting up to 15 pounds.
Frequent interaction with patients and staff in a fast-paced clinical environment
If you enjoy interacting with people, providing outstanding customer service, and are looking for a rewarding career, we strongly encourage you to apply, as we value the perspective, experience and potential you could bring to Dermacare. References will be requested and verified during the interview process.
Job Type: Full-time
Salary:
$60,000 per year + Commission
Why Join Dermacare:
- Ba part of a highly respected, patient-centered organization
- Work in a start-of-the-art facility with top-tier clinical professionals
- Competitive compensation and benefits, including:
- Competitive Salary
- Medical, Dental, and Vision Insuance
- Paid Time Off and Holidays
- 401(k) with Profit Sharing
- Company Paid Life Insurance
- Employee Assistance Programs
- Employee Discounts
- Professional Development Assistance
This job description is not an employment contract and does not alter the “at-will” employment relationship. Employment with Dermacare may be terminated at any time, with or without notice, by either the employee or the company. Duties and responsibilities may evolve based on business needs.
Dermacare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
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