Reservations & Guest Support Specialist Remote
Reservations & Guest Support Specialist RemoteLocation: Remote (United States)
Company: Destination Knot
About Destination Knot:Destination Knot is a coordination-focused services company that supports clients with reservations, scheduling, and guest-related service needs. We prioritize organization, clear communication, and delivering a consistently positive client experience.
Position Overview:The Reservations & Guest Support Specialist provides client-facing and administrative support related to reservations, scheduling, and guest inquiries. This role is responsible for maintaining accurate records, assisting with confirmations and updates, and ensuring timely, professional communication throughout the coordination process.This position is well-suited for individuals who are organized, service-oriented, and comfortable working independently in a remote environment.
Key Responsibilities:Assist with reservation requests, confirmations, and scheduling updatesRespond to guest inquiries via email, phone, and messaging platformsMaintain accurate records, calendars, and service documentationMonitor timelines to ensure changes and confirmations are processed correctlyProvide general guest support to ensure a smooth and positive experienceFollow established workflows and quality standardsCollaborate with internal team members to support daily operations
Qualifications & Skills:Strong customer service and communication skillsHigh attention to detail and organizationAbility to manage multiple tasks in a remote work environmentBasic computer proficiency and ability to learn new systemsProfessional, reliable, and responsivePrevious experience in guest services, reservations, customer support, hospitality, or administrative roles is helpful but not required.
Work Environment & Schedule:Fully remote positionFlexible scheduling may be availableTraining and ongoing guidance provided
Why Work With Destination Knot:Remote work flexibilityStructured and supportive work environmentClear expectations and established processesOpportunity to build coordination and guest support skills
How to Apply:Qualified candidates are encouraged to submit an application for review. Selected applicants will be contacted regarding next steps.
$50,000 - $65,000 a year
Compensation details: 50000-65000 Yearly Salary
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