Townsen Memorial Hospital is looking for a Full - Time Patient Access Representative.
The Patient Access Representative will be responsible for facilitating patient tracking and billing by obtaining pertinent patient demographic information and collecting financial obligations for care provided by the facility.
KNOWLEDGE, SKILLS, AND ABILITIES:
•Knowledge of administrative and clerical procedures, including word processing, file management, and general office operations.
•Strong computer skills, including expertise in Microsoft Office Suite (Outlook, Excel, and Word).
•Solid attention to detail, ensuring accuracy and thoroughness in all tasks.
•Ability to maintain self-control by remaining composed, managing emotions effectively, and handling challenging situations with professionalism.
•Ability to maintain high stress tolerance by accepting constructive feedback and managing high-pressure situations calmly and efficiently.
•Ability to adapt to workplace changes with flexibility, embracing new challenges and varying work responsibilities.
•Ability to work independently with minimal supervision, demonstrating self-motivation and accountability.
•Demonstrate strong organizational and task-oriented skills by establishing and maintaining efficient systems to optimize workflow and ensure smooth, timely patient flow.
•Ability to multitask simultaneously while maintaining quality and accuracy.
•Exhibit polished and professional communication skills, ensuring clear, courteous patient interactions and exceptional phone etiquette.
•Provide outstanding customer service by understanding and addressing patient needs while building positive relationships.
EDUCATION AND EXPERIENCE:
•High School Diploma or GED
•One (1) year of experience as an admission representative performing all aspects of the registration process
•Basic Life Support (BLS) certified or must be obtained within thirty (30) days of hire
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