Position Title: Air & Ocean Import Agent
Location: Miami, FL
Company: Radiant Global Logistics Inc
Position Type: Full-Time (On-site)
Salary Range: $25.00 - $30.00 Hourly
Position Summary
The Air & Ocean Imports Agent is responsible for coordinating and managing all aspects of international import shipments. This includes ensuring regulatory compliance, tracking shipments from origin to final delivery, and providing exceptional customer service to both external customers and internal partners. The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
Key Responsibilities
Shipment Coordination
- Arrange and monitor international air and ocean import shipments from overseas origin to final delivery.
- Track cargo movements and ensure timely, accurate transportation from end to end.
Documentation Management
- Prepare, review, and process all required import documentation (commercial invoices, packing lists, bills of lading, arrival notices, etc.).
- Create required documentation for air import shipments and maintain complete, accurate filing for audits.
Customs Compliance
- Ensure shipments comply with U.S. Customs and partner Government Agency regulations.
- Coordinate with customs brokers to facilitate timely clearance.
Customer Service
- Proactively communicate shipment status, delays, and delivery updates to customers.
- Provide day-to-day tracking, tracing, and movement monitoring.
Carrier & Vendor Coordination
- Communicate with airlines, steamship lines, trucking companies, and overseas agents to confirm bookings, resolve discrepancies, and ensure smooth cargo flow.
- Create and distribute load tenders to appropriate transportation partners and follow up to ensure delivery performance.
Billing & Account Support
- Verify vendor invoices and generate customer billing.
- Resolve payment discrepancies and prevent invoicing errors.
Problem Resolution
- Identify and troubleshoot issues related to documentation, customs holds, transportation delays, or shipment exceptions.
- Escalate shipments at risk of missing scheduled commitments and keep customers and management informed.
Systems & Record Keeping
- Update and maintain accurate shipment data in the company’s operating system.
- Ensure proper recordkeeping for compliance, audit readiness, and service accuracy.
Additional Duties
- Collaborate effectively in a team environment.
- Perform additional related duties as assigned.
Qualifications
Education & Experience
- High school diploma or equivalent required; related trade certifications a plus.
- BA in Business, Logistics, International Trade, or related field preferred.
- Minimum 3-5 years of experience in International Air Freight Forwarding.
- Additional Freight Forwarding background (import/export regulations, IFS, AMS, CPB, TSA, CTPAT, domestic transport modes, pricing methodology) is advantageous.
Technical Skills
- Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
- Working knowledge of Transportation Management Systems (TMS).
- Experience using load boards (e.g., bid boards) is an asset.
Professional Skills
- Strong verbal and written communication skills.
- Effective problem-solving and decision-making abilities.
- Highly organized with strong attention to detail.
- Ability to work independently in a fast-paced, deadline-driven environment.
- Demonstrated teamwork, cooperation, and respect for colleagues.
Work Schedule
- Full-time onsite role (minimum 8 hours per day) with requisite meal and rest breaks.
- Consistent attendance and punctuality required.
- Ensure coverage of duties during planned absences.
Physical Requirements
- Ability to sit, walk, use hands/fingers for keyboarding, reach with arms, talk, and hear during regular work activities.
Compensation & Benefits
Salary Range: $25.00 - $30.00 Hourly range
Starting pay is based on multiple factors, including but not limited to education, work experience, skills, and job-related knowledge. Pay ranges may be modified in the future.
Additional Compensation: Other compensation includes, but is not limited to, bonuses, commissions, or stock options.
Featured Benefits
- Medical, Dental, and Vision insurance (employee and family coverage).
- Company-paid basic life insurance.
- Short-Term & Long-Term Disability insurance.
- Health Savings Account with company contributions.
- Flexible Spending Account options.
- 401(k) retirement savings plan with 3.5% employer match.
- 80 hours of front-loaded Sick Pay.
- 80 hours of Vacation Pay annually, with increases based on tenure.
- 7 paid holidays per year.
- Employee Assistance Program (EAP).
About Radiant
Radiant Logistics, Inc. (www.radiantdelivers.com) (NYSE American: RLGT) is a publicly traded third party logistics company providing technology-enabled global transportation and value added logistics solutions primarily to customers based in the United States and Canada. Through its comprehensive service offering, Radiant provides domestic and international freight forwarding along with truck and rail brokerage services to a diversified account base including manufacturers, distributors and retailers which it supports from an extensive network of Radiant and agent-owned offices throughout North America and other key markets around the world. Radiant's value-added logistics services include warehouse and distribution, customs brokerage, order fulfillment, inventory management and technology services.
As part of Radiant, you'll join a learning environment in which passion, dedication, and a commitment to getting the job done are valued. That’s what being on our team is all about. It’s an environment in which you can thrive and gain valuable skills and experience, which also helps Radiant grow. If this sounds like the kind of company you are looking for, we would love to hear from you!
Equal Opportunity Employer: Radiant is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Compensation details: 25-30 Hourly Wage
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