Assistant Operations Manager - Hyde Park, MA
WeDriveUis the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's5,500+ team members operate 4,000 vehicles across 55U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billionbus and rail passengers on four continents.Visitwedriveu.comto learn more about our company, clients and career opportunities.
Job Description:
TheAssistant Operations Manager (AOM) will report to the Operations Manager and is responsible for actively facilitate communications between the Clients dispatchers, the dispatchers at WeDriveU/National Express and the internal Operations Team to ensure the service is running at top notch.
Duties and Responsibilities:
Work cross-functional with dispatch to resolve on-the-ground issues
Be a liaison between management, dispatch, and drivers
Support operations in problem solving
Help drivers locate and troubleshoot vehicles
Help drivers troubleshoot intermittent software issues
Check-in new vehicles and prepare for service
Check-out vehicles for retirement
Support operations team by maintaining employee and vehicle documentation
Distribute documentation to drivers and communicate information down the chain
Monitor driver performance KPIs and report findings
Communicate vehicle maintenance needs to Fleet
Co-ordinate vehicle movements and usage
Maintain bus hardware and inventory
Assist operations and fleet management with monthly and quarterly audits
Provide training to drivers (as needed)
Support the company policy and procedures and work with operations to enforce yard policy and procedures
Support the Operations Manager as needed
Additional duties and responsibilities may apply
Skills Required and Physical Demands:
Ability to multitask and pay extreme attention to detail
Self-motivated with the ability to prioritize and problem solve
Knowledge of Microsoft Office Suite with intermediate to advanced excel skills
Outstanding interpersonal and communication skills
Excellent customer service skills
Able to lift 25+ pounds, climb stairs, and be on your feet for an extended period
Additional skills and physical demands may apply
Education and Qualifications:
Hard requirements:
- Minimum of 1 year of experience in Operations Management
Preferred requirements:
We Offer
Physical Health
- Exceptional Medical, Dental, Vision, and Life Insurance benefits
Financial Health
- Competitive compensation packages
- 401(k) with 4% employer match
- Financial Wellness Tool
- Commuter Benefits
Emotional Health
- Employee Assistance Program (EAP)
- PTO for part-time and full-time positions
- Paid holidays
- Pet & Legal Insurance
Personal Development
- On-the-job training and skills development
- Internal transfer opportunities for career growth
*Benefits vary by position and location
WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.
Compensation details: 70000-70200 Yearly Salary
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