We are seeking a highly skilled and motivated Solutions Engineer to join our dynamic team. The Solutions Engineer will play an integral role in supporting the Sales team to acquire new customers and drive business growth. They are strategic thinkers who develop an understanding of their prospects' business processes and problems and can articulate and demonstrate the value added by iBase-t solutions. This position demands technical expertise, problem-solving skills, and a natural talent for selling. The Solutions Engineer must also possess excellent interpersonal and communication skills to build strong, credible relationships with key influencers and decision-makers. To excel in this role, one must be a high achiever, adept at overcoming resistance, and capable of making complex solution concepts simple and compelling.
Essential Functions:
Support the Sales Organization in promoting iBase-t software revenue growth among new prospects and existing customers.
Collaborate with Account Executives (AE) to provide technical expertise during the sales process.
Provide strategic input into client account strategies and plans as needed.
Facilitate discovery discussions with prospects and customers to gain a deeper understanding of their business needs and problems, relating them to iBase-t’s solutions value.
Develop and deliver technical presentations to demonstrate how iBase-t solutions meet customer business and technical requirements.
Communicate complex technical concepts to non-technical stakeholders in a clear and concise manner.
Clearly articulate the value proposition of iBase-t’s solution in addressing customers' perceived problems or business needs.
Attain proficiency in all iBase-t product solutions to effectively demonstrate them against client requirements.
Prepare and facilitate conference room pilot workshops on iBase-t solutions.
Develop targeted messaging regarding iBase-t and customer initiatives.
Evaluate product/service marketability concerning customers’ technical and manufacturing needs.
Stay informed about industry activities, trends, technologies, best practices, and government regulations.
Establish and maintain long-term customer relationships, becoming a trusted advisor.
Effectively describe industry best practices to prospects, recommending process enhancements or solutions based on iBase-t solutions and their needs.
Lead or assist with the development of Return on Investment (ROI) evaluations and business cases for prospects or customers.
Work closely with the Product team to enhance the value of iBase-t solutions through improvements for current and future capabilities.
Convey customer feedback to the Product team to influence development priorities.
Support the Services team in the implementation of iBase-t solutions for customers as required.
Assist partner sales and training as requested.
Support Business Development and AEs in identifying new business opportunities as requested.
Contribute to marketing activities by presenting product and industry knowledge through webinars, conferences, website materials, and other marketing collateral.
Identify opportunities for process improvements and implement solutions to enhance efficiency and effectiveness.
Engage in knowledge-sharing activities and contribute to the development of technical documentation and resources.
Requirements:
Knowledge of Aerospace & Defense manufacturing, supplier quality and/or maintenance, repair and overhaul processes
Strong interpersonal skills with the ability to work effectively with diverse teams and clients.
Excellent communication and customer relations skills, both written and oral, with the ability to build effective and trusted customer relationships.
Excellent problem-solving and analytical skills with the ability to solve, then articulate complex business issues.
Well-developed technical presentation skills.
Ability to manage multiple accounts and priorities in a fast-paced environment.
Strong organizational skills and attention to detail.
Ability to work and problem solve individually as well as in team setting.
Must be able to travel domestically up to 50% at times, providing on-site consulting work to customers
Must be able to travel domestically for organization-supported events including Sales Quarterly Business Reviews, internal & external conferences, team meetings & trainings, etc.
Ability to work remote from home office.
Technical Skills
Hands-on experience and proficiency with iBase-t Solumina, Product Lifecycle Management systems (e.g., PTC Windchill, Siemens Teamcenter), Enterprise Resource Planning systems (SAP, Oracle, IFS, Infor) or Salesforce CRM or related solutions.
Past software deployment experience (e.g., MES, PLM, ERP).
Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping, and business process redesigning.
Awareness of IT functions: server/VM configuration, authentication factors (SAML, SSO, LDAP), certificate authority (SSL), cloud based architecture, integration methods, etc.
Basic competency with Atlassian (Confluence, Jira), Roadmonk or Zendesk products
Required Education/Experience:
Bachelor's degree in technical or business-related field.
A minimum of 3 years of hands-on experience in complex discrete manufacturing business, such as aerospace, defense, industrial, medical devices, or other highly regulated manufactured products and their supply chain.
A minimum of 3 years’ experience working with an electronic execution system (e.g., MES, MoM, PLM or related software).
Proven experience in designing and promoting technology solutions for diverse clients.
Basic knowledge of artificial intelligence and data analytics.
Experience in a client-facing role, with a strong focus on customer satisfaction.
Salary Midpoint $110,000.00
Requirements
Bachelor's degree in technical or business-related field
Five or more years of hands-on experience in complex discrete manufacturing such as aerospace, medical devices, defense, or other highly regulated manufactured products and their supply chain
Three or more years' experience working with an electronic execution system (e.g., MES, MoM, PLM)
Benefits
We are committed to offering the best to our employees. We offer a comprehensive benefits package that includes:
Competitive salary
Yearly Performance Bonuses
Referral Bonuses
Comprehensive Medical/Dental/Vision Plans
Company Paid LTD/STD
Company Paid Life Insurance
HSA/FSA
Unlimited Vacation
40 hours of sick time per year
Paid Holidays (10 per year)
WFH Equipment Stipend
Internet/WIFI stipend
401K - company match
Educational Assistance Program
Our company values work-life balance, and for this offers benefits such as Remote Work, Flexible hours, and a Wellness program.
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