Summary/Objective:
AleraCare is a rapidly growing organization that manages onboarding patients for Infusion therapies in their Ambulatory Infusion Centers. The team responsible for the onboarding is highly focused on timely processing, multiple step process coordination, engaging patients, doctor's offices and insurances to execute the process. This role is critical to the overall company and Intake department's success and will have responsiblity for ensuring timely processing of each step. This role will work directly with each team member to allocate work and ensure that work is completed. They will make strategic decisions and changes based on workload priorities and available resources.
Essential Functions: (These are the required duties and responsibilities)
Reasonable accommodations may be made to enable individuals with disabilities to perform their essential functions.
·Analyze the various processes to determine workload demand
·Allocate work to specific team members
·Perform each of the functions that the team performs to aid in driving timely outcomes
·Be able to process the more complex patient cases and drive them to resolution
·Operate the phone system-handling inbound and outbound calls
·Understand and interact with insurances, patients plan benefits
·Understand and manage Prior Authorizations
·Have the ability to manipulate data in excel
·Multi-task in a fast-paced environment
Required Skills & Abilities (or Competencies) Examples below
·Excellent verbal and written communication skills.
·Excellent interpersonal and customer service skills.
·Excellent organizational skills and attention to detail.
·Excellent time management skills with a proven ability to meet deadlines.
·Strong analytical and problem-solving skills.
·Strong leadership skills.
·Ability to prioritize tasks and to delegate them when appropriate.
·Ability to function well in a high-paced and, at times, stressful environment.
·Proficient with Microsoft Office Suite or related software.
Required Education and Experience:
High school diploma or equivalent.
At least two years of related experience is required.
Certified Pharmacy Technician in the state of AZ
Current human resources and/or compensation credentials or certification preferred.
Supervisory Responsibilities: Lead responsibilities
Work Environment: In office work
Physical Demands:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift to 15 pounds at times.
Travel Required: Up to 10%; typically minimal
Additional Eligibility Requirements: (if there are any)
Work Authorization Requirements: Authorized to work in the USA.
EEO Statement
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.
Other Duties:Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
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