CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.
OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutionsincluding Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.onx.com.
Alarm surveillance and response to Network Element events, including:
Class 4 or 5 Voice Switches (5E/DMS/Metaswitch)
SS7
AIN
NG911
Central Office/Customer Transport events
Access network (DSLAMs, GPON OLTs)
Video network
Core IP routers and switches for LAN, WAN, ATM, ADSL, Internet, and other data offerings
Tracking and monitoring maintenance performance and the impact on other processes
Monitor and respond to CBT Security alarms using the Pegasys Security support system
Monitor and respond to fire alarm system and building maintenance alarms
Monitor ticket status and update logsheets daily
Monitoring and following up on closed work items
Respond to Network System outages and Emergency service conditions by following established procedures/protocols
Effectively multitasks to achieve specific measurable goals toward productivity and quality
May be required to assist with the primary duties of other NOC profile
May be required to cross train others
Participates in 24/7 Surveillance center schedule; this schedule includes working other shifts, weekends, and holidays as needed
Essential Functions:
Demonstrated experience in at least one of the following areas:
Voice or data switching equipment
TDM or WDM transport equipment
GPON or VDSL access equipment
Demonstrated experience understanding CBT support, element management and network monitoring systems
Demonstrated experience using PCs
Demonstrated experience understanding element management or network monitoring systems preferred
Demonstrated experience in a call center or operations center environment
Education:
Four years of High School or equivalent
Certifications, Accreditations, Licenses:
CCNA or equivalent
Relevant Work Experience:
No experience to 1 year in related field
Special Knowledge, Skills and Abilities:
Problem solving and analytical
Strong written and verbal communication skills – ability to communicate effectively through concise writing and oral clarity
Strong sense of accountability and responsibility
Planning/Organizing - prioritizes and plans work activities; uses time efficiently; organizes
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