ABOUT EMOVIS
At Emovis we offer state-of-the-art toll-based mobility solutions and associated services for urban and interurban environments. As the competence center for Abertis, a worldwide leading concessionaire managing 5000 miles of high-capacity high-qualitymotorways, we look to bring the quality and efficiency demanded by Abertis to public sector transportation agencies. With over 40 years' experience and over 700 employees in 10 countries, we are trusted partners to Authorities and Tolling agencies across the world.
Our vision at Emovis is to partner with transport leaders across the world to accelerate their business toward seamless, sustainable, and inclusive mobility. We are expanding our footprint in the USA. As a result, we are operating Call Centers', Walk-in, and Welcome Centers' Throughout the United States.
JOB PURPOSE
The Welcome Center Representative reports to the Back Office Manager and is responsible for providing exceptional customer service to visitors and internal customers. The representative offers courteous and professional services regarding our facilities, including visitor information. The representative makes recommendations about the state's diverse destinations. The representative ensures visitors feel welcome and provides collateral to visitors.
We are looking to fill full-time and part-time roles.This position is on-site, for the I-75 Welcome Center at 1247 Interstate 75, Jennings, FL 32053
RESPONSABILITIES
- Greet and provide information to all visitors/tourists.
- Ensure appropriate actions are taken to resolve customer questions, inquiries, and concerns.
- Provide prompt, professional face-to-face services to visitors/tourists/customers and prospects on all toll services for various inquires and customer needs while maintaining a sincere interest in customer satisfaction.
- Respond to customer inquiries and process requests on time according to established standards, paying attention to style, tone, and manner of communication.
- Anticipate and understand customer needs and determine the appropriate manner of communication.
- Communicate regularly with other units to foster an effective team environment and ensure these areas are aware of issues that may impact their area.
- May perform other duties as assigned.
EDUCATIONAL REQUIREMENTS
- High School Diploma or GED.
TRAVEL REQUIREMENTS
EXPERIENCE REQUIREMENTS
- 6 months – 1-year customer service experience
- Customer facing experience is a plus
- Proficiency in computers, including Microsoft Office
PHYSICAL REQUIREMENTS AND DEMANDS
All requirements are subject to possible modification to reasonably accommodate individuals with a physical disability). The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their job.
While performing the duties for this job, the employee may be required/subjected to:
- Prolonged periods sitting at a desk, typing and working on a computer using repetitive motions.
- Standing, walking, lifting, carrying,
reaching, pushing, and pulling. - Must be able to lift 15 pounds at a time.
COMPETENCIES
- Communication – Express ideas and deliver comprehensible messages, structuring them in a clear and transparent manner, while listening actively and being empathetic.Influences and creates an impact on others and showing strong negotiating skills.
- Teamwork – Work with others, adopting collaborative and positive relationships to achieve common goals.
- Change - Accept, embrace, drive change, innovation while being open to different approaches, ideas and proposals.
- Results – meets and/or exceed goals and objectives by adopting an agile dynamic, efficient and cost oriented approach, eagerness and optimism to get best results.
- Leadership- Build and lead the team toward common results, positioning oneself as a leader and role model for guiding, inspiring, and driving the performance and development of team members while spearheading a positive environment.
- Strategic Mindset- Anticipates situations in the market while embracing the company's/department's strategic vision and mission. Achieves internal and external customer loyalty by utilizing quality and suitable proposed solutions.
WHY WORK WITH US
Emovis offers an excellent benefits package, including:
- PTO (Paid Time Off)
- Medical, Dental, & Vision Insurance
- Holiday Pay
- FSA, HSA, 401K plans
Reward & Recognition
We look after our talented teams, from market-competitive salaries to performance-based bonuses and flexible benefits packages.
Be Part of Something Big
What's more exciting than being at the forefront of one of the fastest-changing industries? Join our team and make your mark on the new global economy.
Flexible Work Schedule
Where possible, we'll help you work when you need to, because life happens.
Everyone Has a Voice
Innovation doesn't know hierarchy. We make sure everyone is heard, considered, and respected.
Room to Grow
Learning is built into every role here. You'll get mentorship and take ownership.
Make Your Move
Come for a tech job. Stay for a BD career. We support exploring new fields right under our roof.
All-Inclusive
Be yourself. That's who we're hiring. Our culture celebrates and supports the difference that makes each of us unique. It's how we build better products for the world...and career growth for you.
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