Front Desk Receptionist (Evening Part-Time)
AthenaPsych is a New York State mental health-approved provider of community mental health services for children, adults, and families with behavioral and emotional challenges. We specialize in individual and group psychotherapy for clients with a focus on trauma-informed care. Athena is dedicated to improving the quality and accessibility of mental health care for all, especially individuals from underserved communities.
Here at Athena, we pride ourselves on hiring a diverse group of mental health clinicians and staff who are passionate and dedicated to improving our clients overall emotional well-being. We provide both in-person and telehealth services for our clients.
The Front Desk Receptionist will provide excellent front desk support, ensuring a welcoming environment for clients and their families. The responsibilities of this role include greeting all clients with a professional demeanor and assisting with administrative tasks while maintaining confidentiality and sensitivity to client needs.
This role is Monday-Friday 5-8pm.
Responsibilities:
- Professionally greet clients entering the clinic while managing the check-in/check-out process
- Manage all client foot traffic and direct inquiries to the appropriate staff
- Schedule follow-up client appointments and maintain the clinics internal calendar
- Handle basic administrative tasks, including filing, making copies, and data entry
- Manage incoming and outgoing mail correspondences, incoming faxes, shipments, and additional recordkeeping tasks
- Respond to all client inquiries in a polite and timely manner
- Ensure the reception area is tidy and presentable, stocked with all necessary stationery and material (e.g. pens, forms, and brochures)
- Interact with clinical and administrative staff onsite to assist with any clerical duties or requests
- Perform other duties as assigned by the supervisor
Qualifications:
- High school diploma or equivalent
- Bilingual in Spanish preferred
- Experience in a healthcare setting preferred
- Previous experience using computerized appointment scheduling systems and/or electronic Medical Record systems
- Strong communication and interpersonal skills
- Able to discreetly handle sensitive and confidential information
- Excellent organizational and prioritizing skills
- Demonstrates emotional intelligence in personal interactions
- Exceptional communication skills - written and verbal
- Strong computer skills and proficiency with Word, Excel, G-Suite, and other software/applications
Working ConditionsThis position will be located at our Rochester office at 1299 Portland Avenue, Suite 1, Rochester, NY 14621. The schedule for this role is Monday through Friday from 5:00pm to 8:00pm. This is a professional work environment where a computer, desk, chair and office supplies will be provided onsite at each of our offices.
Physical RequirementsThe physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of the role above. While performing the duties of this job, the employee is regularly required to hear and speak on the phone or computer throughout the day, stand and sit for an extended period of time and be able to write and answer emails in addition to carrying objects no greater than 25 pounds, when needed.Direct
Reports: This position has no direct reports.
$18 - $19 an hour
Compensation details: 18-19 Hourly Wage
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