Customer Service Specialist
This position is responsible for providing exceptional customer service, problem solving, one call account resolution and respectful, compassionate and caring patient interactions. Maintains knowledge of hospital managed care contracts, state and federal guidelines, and departmental policies and procedures. Maintains accurate documentation for daily interaction of accounts worked and resolved. Responsible for protecting all health information and following all compliance and behavior policies and procedures. Responsible for accurate posting of all payment, adjustment, discount, and denial information in a timely manner. Responsible for coordinating patient walk ins, notifying appropriate staff members, and ensuring timeliness of responses. Responsible for building security protecting unauthorized entry into employee only access areas. Performs other duties as assigned.
- High school diploma or its equivalent.
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Preferred Job Requirements
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Skills / Knowledge / Abilities
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- Excellent communication skills to effectively and tactfully communicate with patients and their families and guests, co-workers, managers, providers and other hospital personnel on a one-to-one basis using appropriate grammar, vocabulary and word usage presenting a professional image as a representative of Marion General Hospital.
- Ability to negotiate effective working relationships and develop positive resolution to conflict.
- Interpersonal skills necessary in order to carry out duties in a professional manner, as well as the ability to work well under stress.
- Excellent time management, and organizational skills.
- Ability to problem solve, multi-task in a fast-paced setting and work well in a team environment.
- Developed computer skills to include proficiency with Microsoft Office, telephone system and the ability to learn and proficiently perform computer applications related to department operations and job function.
- Excellent customer service skills.
- Analytical and basic math skills for determining appropriate reporting.
- High degree of accuracy with concentration and close attention to detail.
- Ability to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties.
- Typical office environment with prolonged sitting and occasional standing and walking.
- Work subject to interruption and occasional high stress levels.
- Works with highly confidential / protected health information.
- Ability to work occasional extended hours, evenings and/or weekends based on the needs of the department.
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Physical and Mental Activities, Tools and Equipment
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- Use of personal computer and other standard office equipment including but not limited to : telephone, fax, copier, calculator, and scanners.
- Repetitive wrist, finger and hand movement.
- Occasional manipulation of large volumes of books, charts, reports or files.
- Lifts supplies or equipment up.
- Lifting, pushing, pulling, walking sitting, reaching, bending, kneeling or stooping to perform duties in a safe manner.
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Equal Opportunity Employer
Marion Health is a smoke-free environment.
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PIdb76fcd041a3-37437-38868689
