Tetherow Resort has an immediate opening for a Rooms Division Manager
Why Tetherow?
At Tetherow Resort we have an exciting opportunity for you to join our dynamic hospitality leadership team and contribute to the success of the resort. At Tetherow we energize and inspire our members and guests to live, explore, play and connect, and we encourage the same for our team members. We know our team members are our greatest ambassadors and are critical to our success, and we take pride in providing a beautiful environment where they can learn, grow, and thrive while working together to deliver an exceptional experience. We invite you to explore a career with us and join in the fun!
Who you are…
- You have a minimum five years of experience in hotel/resort operations management; prior management experience in the golf/resort industry and with vacation home rentals strongly preferred
- You have a bachelor’s degree, ideally in lodging, hospitality management or similar, or equivalent applicable experience
- Budget development and management experience; knowledge of basic finance, accounting, cost control procedures, purchasing, inventory, and recordkeeping requirements
- Proven ability to successfully lead, inspire, develop and motivate hospitality teams
- Unparalleled flexibility; stellar organizational skills, detail orientation and follow-through
- Exemplary communication and listening skills; excellent interpersonal abilities and conflict resolution skills, and the ability to communicate effectively with all position levels within an organization
- You are strategic and analytical and have solid business acumen
- Success as a self-starter who has a demonstrated track record of leadership, with strong experience in collaboration and cooperation within complex work environments
- A proven ability to make financially responsible, accountable and justifiable business decisions
- Professional appearance and pleasant demeanor, and a passion for creating an exceptional experience for all guests
- Computer proficiency in MS Office products and PMS software
- You have consciously contributed to creating a workplace culture that emphasizes brand standards
- The ability to work a varied schedule, which may include early mornings, evenings, weekends, holidays and extended hours as business needs dictate
- You have a valid driver’s license and ability to meet Company driving standards
- Ability to read, write and speak fluent English, Spanish language proficiency a plus
What you’ll do…
- Ensure excellence in seamless guest service from check-in to check-out for both lodges and vacation rentals; manage guest requests, inquiries, and complaints with tact and professionalism
- Provide regular guidance and direction to team members in the Rooms division (Guest Services, Reservations and Housekeeping), leading the team to meet expectations for productivity, service, quality, cleanliness and goal accomplishment
- Manage all aspects of the vacation rental management program, including but not limited to contract management and onboarding, vendor relationships, home installations and repairs, marketing, maintenance, recordkeeping, inventory, inspections, warranty and damage insurance claims, expense tracking and invoice approval and payment
- Develop positive relationships and maintain proactive and effective communication with all vacation rental owners; collaborate with internal teams to achieve efficiency in vacation rental operations, and successful results for owners, guests, and Tetherow Management
- Be proficient in the PMS and other systems used on or by the property; use computer systems if needed to assist with the input of reservations, ensure adequate room space and assist the Front Desk in meeting customer needs
- Identify opportunities to increase profit and create value by challenging existing processes, encouraging innovation, driving necessary changes, and maximizing sales revenues through up-selling
- Partner with all resort departments to assure excellence in all aspects of the Tetherow experience, and to advance the goals and objectives of the resort; spearhead efforts to achieve AAA Four Diamond status
- Project a professional image with vacation rental owners, members, guests, vendors and other employees; respond to complaints and concerns in an open and friendly manner, taking all appropriate actions to resolve issues
- Oversee procurement efforts to ensure efficiency and best practices related to the lodging supply chain; build a procurement model that can be translated to the entire resort
- Monitor the appearance, standards, and performance of team members, with an emphasis on training, teamwork, hospitality and guest service, ensuring policies and procedures are applied in an equal and fair manner for all employees, vacation rental owners, members, and guests
- Participate in the recruitment and onboarding of new employees; manage, develop and implement a comprehensive training program for Rooms division teams and guide the career progression, learning, development and retention of direct report team members
- Seek opportunities to support community involvement efforts, including participating in occasional efforts to strengthen relationships with the local community and community partners
Extra Perks!
- Medical, dental and vision insurance coverage
- 401(k) plan with Company match
- Bonus eligibility
- Paid time off
- Golf privileges
- Discounts at Tetherow restaurants & Golf Shop
- Work within minutes of downtown Bend in one of the most beautiful settings in Central Oregon!
What are you waiting for? Click here, apply and join the team: https://tetherow.com/careers/
Compensation details: 80000-90000 Yearly Salary
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